Assistant Community Manager - Gotham/SJC Apartments /Cabanne Apartments

at  Hayes Gibson Property Services LLC

EDUCATION/TRAINING

• College diploma preferred; high school diploma or equivalent combination of education required. Industry designations such as CAM, ARM®, CAPS and CCM® are strongly encouraged.
• For affordable properties regulated by the Department of Housing and Urban Development (HUD) or a state finance agency, industry designations such as COS, HCCP, TCS, SHCM, C3P are strongly encouraged.

EXPERIENCE/SKILLS

• A minimum of 3 years’ experience in property management
• Valid driver’s license in the state of residence
• Proficiency in Microsoft Excel, Word, or other property management software (Yardi, RealPage, AMSI, MRI, Entrata).
• For affordable properties regulated by HUD or a state agency, proficiency in understanding the compliance requirements of the specific housing programs(s) in place on the assigned property.

SPECIAL REQUIREMENTS

• Positive attitude and customer service focus
• Sales, leasing, and marketing ability
• Experience in social media and technology
• Skills in time management, organization, problem solving, and judgment
• Keen attention to detail and accuracy
• Strong written and verbal communication skills
• Flexibility to work weekends, overtime, and in cases of emergency
• Stress tolerance in a fast-paced environment

STAFFING RESPONSIBILITIES

• Assist Human Resources with employee issues following company policies
• Hold staff accountable to the highest standard of customer service and to meet their job requirements
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
• Develop and delegate improvement plans for operations and review performance of management team
• Recruit, train and develop qualified talent to achieve property goals
• Create and sustain a positive work environment at the community and accomplish the objectives of the client
• Inspect the property on a regular basis and schedule improvements and repairs

FINANCIAL RESPONSIBILITIES

• Prepare and manage the operating budget in order to control expenses and meet financial objectives
• Supervise the collection of rents and all monies on site and ensure prompt deposit and accurate record keeping of these funds

ADMINISTRATIVE RESPONSIBILITIES

• Complete and submit all records, reports, and documents required by the company and federal or state agencies in a timely and accurate manner
• Process applications timely
• If applicable, ensure compliance with all HUD, LIHTC, and Fair Housing regulations
• Process move in and move out documents
• If applicable, ensure that the property is prepared for any HUD or agency audit or inspection
• If applicable, work collaborative with the HGPS Compliance Department to complete all required compliance documentation in an accurate and timely manner.

OTHER RESPONSIBILITIES

• Tour and visually inspect property daily
• Monitor property condition, cleanliness, cost control, and quality of product and service throughout property
• Assist and support other members of the management team to make sound business decisions
• Execute the financial objectives of the property
• Maintain regular attendance and follow HGPS rules and regulations governing attendance
• Communicate effectively and display a professional manner when dealing with supervisors, co-workers, residents and individuals inside and outside the organization
• Work effectively as a team member, participating actively and constructively
• Perform all duties in a safe manner by following all HGPS safety procedures for the operation of equiCMent, machinery and hazardous substances and chemicals
• Ensure clear communication and quantifiable reporting