Assistant Concession Manager

at  COS

Job Description
As the Assistant Concession Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you’ll take the lead in delivering exceptional service and operational excellence. Through your team, you’ll weave together a shopping journey that’s genuine, personalised and always welcoming.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and working with the store manager to maximise the sales performance of your concession
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Assisting the Concession Manager in identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Being a brand ambassador and providing the best experience for our customers
• Stepping into the role of Concession Manager in their absence

Qualifications
For the role of Assistant Concession Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and working with the store manager to maximise the sales performance of your concession
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Assisting the Concession Manager in identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Being a brand ambassador and providing the best experience for our customers
• Stepping into the role of Concession Manager in their absenc