Assistant Coordinator, ENT Mobile Hearing Clinic

at  National University Hospital

OVERVIEW*

Reporting to the ENT Allied Health team lead, an Assistant Coordinator is an ancillary staff who is responsible to work in collaboration with Audiologists and Audio Technicians to provide assistance in
clinical, administrative and technical duties, to ensure continuity of patient care in their aural rehabilitation process.

QUALIFICATION:

Completed at least a diploma and received in-house training conducted by principal/senior audiologists or attended relevant audiological lessons conducted by the NUS MSc Audiology program.

EXPERIENCE:

• Fresh graduate. Clinical experience not required.
• Relevant experience of 1 year and above in a similar setting is preferred.

SKILLS AND KNOWLEDGE:

• A minimum of 3 to 6 months on-the-job training supervised by a Senior Audio Tech/Audiologist/ Senior/Principal Audiologist is required.
• Maintain a minimum required competency in annual competency review.
• Familiar with hearing aid technology and other related updates
• Understand the relationship between hearing and speech
• Able to communicate well with hearing impaired individuals
• Computer literate

1) ASSIST IN CLINIC OPERATIONAL DUTIES

• Managing daily operations of the service points assigned including front counter services, administrative and operational matters of the community clinics.
• Requisite, control and maintain good utilization of consumables, hearing aid stocks and office supplies in community clinics.
• Assist in scheduling of patients’ appointments using SAP especially for hearing test, hearing aid services and special arrangement in community clinics.
• Work with the audiologists to ensure a positive experience for the patients along the continuum of care and devise innovative ideas to improve the delivery of care and delight patients.
• Responsible for ensuring that the MHCs and SHCs are patient friendly, safe and spick & span.

3) OTHER GENERAL DUTIES:

• Attend to ad-hoc assignments assigned by Reporting Officer.
• Perform daily calibration of audiology equipment.
• Assist in scheduling of patient appointments using NUH system and confirming of patient’s attendance.
• Attend to e-mail and telephone inquiries from patient.