Assistant Coordinator, Membership Services

at  Western University

ABOUT WESTERN

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

ABOUT US

Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving.
Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, wholistic learning environment; engage in brave conversations with our diverse community on and off campus, and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation. At Western, the Student Experience portfolio is organized into three inter-dependent pillars that provide the programmes and supports that inspire Western Students to discover themselves; engage with their communities and thrive as learners. These pillars are: Wellness & Wellbeing (comprised of the following departments: Health & Wellness, Student Support & Case Management and Wellness & Equity Education), Sport & Recreation (comprised of the following departments: Recreation & Active Well-being, Sport and Spirit & Connection), and Leadership & Learning (comprised of the following departments: Academic Support & Engagement and Careers & Experience). Professional and student staff working across these three pillars collaborate with student organizations and academic and administrative leaders throughout campus to foster inclusive and wholistic learning environments that maximize the potential of each student.
The Sport & Recreation pillar collectively works to enrich student thriving through a focus on developing leadership and success in sport and recreation. With a commitment to diversity and inclusion we engage Mustangs in active-wellbeing and inspire spirit and tradition in order to strengthen the bonds of the Western community. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure, ultimately enhancing their ability to thrive.
Recreation & Active Well-being includes facilities, programming, and services that promote emotional, mental, physical, social and overall wellbeing through the participation in active living. By participating in programming, students will be encouraged to create and maintain a healthy lifestyle, will have increased self-confidence, improved stress management, and will have enhanced social connections within our community. Recreation also offers experiential experiences for students through our many leadership opportunities. Participation in recreation improves the quality of life and helps to develop a thriving lifestyle for students, staff and faculty during their time on campus and throughout their lives.

Minimum Qualifications:

• Current within 3 years Standard First Aid and CPR C
• Prior experience working in a leadership capacity on campus and/or in a recreation, fitness facility
• Exceptional customer service skills and experience
• Excellent interpersonal skills
• Strong leadership skills and approach
• In-depth knowledge of Sports & Recreation and Campus Recreation programs, services, and facilitie

Knowledge, Skills & Abilities:

• Desire to develop leadership capacity and model the way for other Membership Services staff
• Ability to work in a fast-paced and stressful environment
• Ability to adapt and problem-solve daily
• Self-motivated, punctual, responsible, and professional
• Team-oriented with high emphasis on building team capacity
• Flexible schedule (that may include days, evenings, weekends, and holidays

PURPOSE OF ROLE:

The Assistant Coordinator, Membership Services is an important role within the Campus Recreation team that assists in the high-quality planning, organizing, directing and evaluating of the Membership Services portfolio. This role supports the promotion and development of leadership and job essential skills of the student staff team, day-to-day building operations of the Western Student Recreation Centre (WSRC) pool, and serves as a liaison between key stakeholders.
Membership Services Shift Leaders are student leaders who provide and promote on-site leadership through guidance and support to all Membership Services Associates and Building Attendants. Membership Services Shift Leaders play a major role in the day-to-day operations of a high-profile facility and program at Western University and in the London community. This role provides a leadership presence at the Western Student Recreation Centre, assisting in the education and enforcement of policies and procedures, leadership to student employees, and the delivery of high-quality service to the expectations and satisfaction of our members and community.

Responsibilities:

• Customer Service: provide Campus Recreation members and guests with a high-level of customer service to satisfy and delight
• Liaison: assists with maintaining an excellent communication system between the Membership Services teams, the full-time professional staff, and other program staff. The position will develop and promote leadership skills through implementing communication initiatives, such as staff meetings/trainings and interact with internal and external rental groups. Must be knowledgeable regarding all aspects of Campus Recreation and facility programs, policies, and procedures
• Payroll Support: will assist with weekly processing of required payroll information
• Leadership: will be expected to play a pivotal role in “on the floor” leadership, guidance, and assistance Other Leadership Duties: other duties as assigned as guided by the professional staff and Manager
• Recruiting: The Assistant Coordinator will assist with the student staff recruitment process, including scheduling of interviews, reference checking, and evaluation of potential staff
• Training: assists the professional staff team in the development and facilitation of staff training Orientation: assists with facilitating and onboarding of new employees to acquire the desired attitudes and information about the job and organization by conducting new staff orientations Safety: observe and enforce all pool rules and policies, oversee emergency situations, prevent accidents and eliminate safety concerns Personnel Records: assists with maintaining up-to-date personnel records
• Key Holder: Opening and closing duties of the Western Student Recreation Centre, including weekends and holidays; overseeing all aspects of the building operations when professional staff are not present
• Selection & Orientation: assist with the student staff selection process by participating in interviews; assistance with staff training and orientation, and ongoing professional development and leadership promotion to student staff
• Performance & Feedback: monitor membership services associate staff performance provide feedback on performance to the Coordinator
• Equipment & Supplies: monitor inventory of equipment and other supplies and ensure Coordinator is notified with details when supply is low
• Policy Education & Enforcement: educate and enforce policies and procedures established by Sports & Recreation Services to ensure a safe and enjoyable experience for all members and guests
• Staff Leadership: ensure staff are in attendance and enforcing the policies and procedures and promoting excellent service standards
• Primary responder to accidents and incidents at the Western Student Recreation Centre
• Sales Functions: sell memberships, sell tickets to Mustangs Varsity events (advance and game day), register participants/members in various activities and program opportunities and services
• Problem solve for issues that arise within the facility and other programs

Minimum Qualifications:

• Current within 3 years Standard First Aid and CPR C
• Prior experience working in a leadership capacity on campus and/or in a recreation, fitness facility
• Exceptional customer service skills and experience
• Excellent interpersonal skills
• Strong leadership skills and approach
• In-depth knowledge of Sports & Recreation and Campus Recreation programs, services, and facilities

Knowledge, Skills & Abilities:

• Desire to develop leadership capacity and model the way for other Membership Services staff
• Ability to work in a fast-paced and stressful environment
• Ability to adapt and problem-solve daily
• Self-motivated, punctual, responsible, and professional
• Team-oriented with high emphasis on building team capacity
• Flexible schedule (that may include days, evenings, weekends, and holidays)