Assistant Director for Staffing, Leadership, & Project Management

at  California State University

Job no: 540930
Work type: Management (MPP)
Location: San José
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)

JOB SUMMARY

Under the general direction of the Director for Residential Life, the Assistant Director for Residential Life for Staffing, Leadership, and Project Management is responsible for the development and management of a comprehensive Residential Life Program for approximately 5,000 residents living in University Housing Services. The program includes the day to day operation of residence hall and apartment communities located on and near the SJSU main campus and in downtown San Jose.
The Assistant Director for Residential Life for Staffing, Leadership, and Project Management has significant responsibility for crisis management, administrative duties, budget, communication within and outside the university, and other related activities with additional specific responsibility for managing professional and staff recruitment and selection; administering paraprofessional payroll and evaluation processes; coordinating major events and projects; guiding leadership development within the residential community and conduct adjudication. The Assistant Director for Residential Life for Staffing, Leadership, and Project Management works cooperatively with all UHS staff in support and implementation of the UHS mission. The position requires political acumen as it interfaces with the media, legal counsel, parents, President’s Cabinet, and other key stakeholders. This position also involves complex collaboration with a variety of entities including, but not limited to Student Affairs, Counseling Services, Student Health and Wellness, academic colleges, Student Involvement, University Police, University Personnel and campus auxiliaries.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to identify, develop, and coordinate plans for use of resources (e.g., staffing, budget, and materials) and to define procedures for ongoing administration and maintenance.
• Ability to research topics and make recommendations to meet identified needs.
• Ability to assess group and individual needs.
• Ability to identify supervision needs of staff and vary supervisory style if necessary.
• Ability to work with and provide work lead direction to RLCs, and student staff.
• Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies.
• Knowledge of various software applications to include word processing, presentations, and spreadsheets and databases.
• Knowledge in operations, systems analysis, statistical, and research methods.
• Ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
• Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs.
• Ability to develop, propose, and effectively administer annual budget.
• Ability to communicate with constituents in a professional and respectful manner.

REQUIRED QUALIFICATIONS

• Master’s degree required from a four year college or university in in Higher Education or a related field.
• Three years of progressive experience in Residential Life

PREFERRED QUALIFICATIONS

• Five years of progressive residence hall experience.
• Progressive supervision experience.
• Staff recruitment and selection experience.
• Leadership Development experience.
• Project Management Experience
• Experience providing education and training about diverse populations.

• Directs and supervises Residential Life staff which includes up to 13 Residential Life Coordinators.
• Oversees and supervises the Front Desk Operations for the residential community
• Develops and coordinates professional development programs for personnel utilizing the ACUHO-I standards for leadership competencies as a tool for supporting the employee’s development as a Student Affairs professional.
• Assumes full range of Residential Life management duties and program responsibilities in the absence of the Director and Associate Director for Residential Life.
• Establishes goals, objectives, and strategic planning strategies for Residential Life in conjunction with the Director and Associate Director for Residential Life.
• Manages the recruitment and selection for 13 Residential Life Coordinators (professional live-in staff).
• Manages the recruitment, selection, and payroll of over 300 student staff including Hall Office Coordinators, Community Desk Assistants, Theme Community Resident Advisors, Resident Advisors, and Student Assistants, and provides oversight for the Chairs of the Student Staff Recruitment and Selection Committee.
• Provides direction for the annual opening processes for the residence halls and apartments including check-in process, gathering of opening materials, and managing the move-in appointment database.
• Recruits, trains, and provides oversight for students, staff, faculty, and campus partners who serve as Volunteers for the Fall Move-in process.
• Assesses student leadership needs and works to facilitate growth and development, build leadership skills, and provide insight and feedback.
• Provides oversight for the RHA and NRHH budgets, organizational fundraising programs, and insurance compliance.
• As a mandatory Live-On Manager, Assistant Director responds as first administrative contact for crisis intervention and management with Residential Life Coordinators on call 24 hours a day.
• Provides an onsite Management presence for emergency and crisis situations as needed when on call.
• Develops liaison relationship with other Student Affairs and University departments to coordinate efforts where appropriate.
• Assists in the management of an annual Residential Life budget of $1.9 million for daily operating expenses.
• Responsible for oversight of the programming budget and dissemination of funds.
• Advises and counsels students on social, personal, cultural, academic and disciplinary issues.