Assistant Director of Business Systems

at  State of Indiana

WORK FOR INDIANA

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you’ll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you’ll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana’s population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

A DAY IN THE LIFE:

The essential functions of this role are:

• Review and evaluate organizational effectiveness, goal determination, and strategic planning, etc., making recommendations for improvement.
• Assist the Director with developing and coordinating plans and policies, resources, and mission as well as goals, vision, and expectations of the agency or program.
• Guide agencies and the public regarding applicable laws and rules.
• Supervise subordinate personnel including hiring, determining workload, and authorizing assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary action.
• Assist with monitoring agency or program budget including revenues, expenditures, and budget projections.
• Communicate with news and other media and respond to media questions or requests in an appropriate public relations manner.
• Coordinate with other government officials on planning issues.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

ROLE OVERVIEW:

The Assistant Director of Business Systems Support will provide leadership and oversight to some growing and critical functions within the Department of Revenue while also managing agency-wide special projects. You will directly lead two electronic services teams: one focused on our tax filing vendor certification and imaging production testing and support, while the other is focused on bulk tax filing support and data exchange support. You will also oversee enterprise-wide projects such as annual legislative implementation and annual changes for individual income tax filing season. This role resides on the operations side of the agency rather than the IT side of the agency.
The ideal candidate will have leadership skills and experience in project management, operations, and process improvement. This position is eligible for hybrid work after an initial onboarding period.

SUPERVISORY RESPONSIBILITIES/DIRECT REPORTS:

This role may provide direct supervision for one or more staff members.

The essential functions of this role are:

• Review and evaluate organizational effectiveness, goal determination, and strategic planning, etc., making recommendations for improvement.
• Assist the Director with developing and coordinating plans and policies, resources, and mission as well as goals, vision, and expectations of the agency or program.
• Guide agencies and the public regarding applicable laws and rules.
• Supervise subordinate personnel including hiring, determining workload, and authorizing assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary action.
• Assist with monitoring agency or program budget including revenues, expenditures, and budget projections.
• Communicate with news and other media and respond to media questions or requests in an appropriate public relations manner.
• Coordinate with other government officials on planning issues.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures