ASSISTANT DIRECTOR OF INTAKE & BUSINESS PROCESS REDESIGN

at  NYC HOUSING AUTHORITY

JOB DESCRIPTION

The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with a combined budget of more than $3.4 billion and public housing and Section 8 programs that provide housing to over 600,000 New Yorkers. NYCHA’s Office of Maximo and Asset Management (OMAM) seeks a motivated professional to serve as Assistant Director of Intake and Business Process Redesign.
Position Summary
Reporting to the Director, this role will collaborate with department leadership and make recommendations on proactive strategies, goal setting, operational planning, and performance monitoring, as well as provide program management and support for the various initiatives of the department. The successful candidate will, in concert with the Director, drive efforts to streamline the department’s project portfolio and delivery, partner with business department leads, coordinate/follow-up on requests, and act as a primary representative to engage with and respond to the needs of Executive leadership.
Responsibilities of the Assistant Director will include, but are not limited to the following:
1. Support the Director and Senior Director in collaborating and coordinating with NYCHA’s Information Technology (IT) Department and various operational business units to conduct in-depth
analysis of existing business processes to identify inefficiencies and bottlenecks.
2. Develop and implement strategies for process improvement, considering both operational and technological solutions.
3. Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
4. Utilize data analysis tools and techniques to identify trends, patterns, and areas of improvement.
5. Monitor and evaluate the effectiveness of process improvement initiatives and make necessary adjustments as needed.
6. Provide training and guidance to employees on new processes and best practices.
7. Collaborate with IT in reviewing existing processes/templates for collecting related information, as well as the prioritization of departmental demands and system enhancement requests and
proposing possible resolutions and implementing as required.
8. Prepare intake demands, briefings, participate in working groups, committees, and special projects.
9. Foster and maintain relationships with internal stakeholders, particularly with Property Management, Healthy Homes, Operations Support Services, and Technical Services, and other relevant
points of contact and providing follow-up where needed.
10. Assist various business units to develop requirements for functionality changes to Maximo.
11. Review existing Maximo related reports and make recommendations for improving operations.
12. Participate in User Acceptance Testing.
13. Represent the OMAM Department as needed in committees and subcommittees involved in special initiatives or projects.
14. Provide backup to the Senior Director/Director for management and escalation issues when designated.
Key Competencies
1. Data Analytics: Experience analyzing, documenting, and measuring business objectives and IT business value high-level project and portfolio management designing and constructing
business processes and functions.
2. Understanding technology: Understanding of IT concepts and trends demonstrated ability to identify salient points and communicate them in non-technical terms to the business.
3. Excellent Communicator: Ability to communicate clearly, both written and verbal; to think on one’s feet with a calm and pleasant demeanor; to artfully influence and persuade, and to render
diplomatic approaches while remaining focused on the agency’s goals and priorities.
4. Creative Problem Solver: Develop innovative and impactful solutions that help address operational needs.
5. Strategic: Think strategically about trends and consequences.
6. Multi-task & Goal Oriented: Demonstrated ability to make timely and sound decisions/recommendations; establish priorities and successfully carry out multiple assignments, meeting critical
deadlines and timeframes.
Additional Information
1. Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Staff Analyst to be considered.

MINIMUM QUALIFICATIONS

1. A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in “1” above.

PREFERRED SKILLS

1. Master’s degree in Public Administration, Business Administration, Computer Science, or equivalent field. 2. A minimum of eight years of experience in business process reengineering or process improvement roles. 3. Proficiency in process mapping and modeling tools. 4. Experience working in an analytics role with responsibilities that include data cleaning, preparation, analysis, visualization, and reporting. 5. Strong analytical and problem-solving skills, with the ability to assess complex situations and develop practical solutions. 6. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. 7. Ability to work on multiple projects simultaneously and manage internal and external stakeholders’ expectations. 8. Capacity to thrive in relationships and lead teams through periods of change or strategic transformation. 9. Demonstrated leadership skills and result-oriented approach. 10. Proficiency using Microsoft Office Suite, Visio, Maximo, iWM, and Smartsheet. 11. CBPA, CBPP, CBPL, CSPO. PMP or Six Sigma certification.

Please refer the Job description for details