Assistant Director, Volunteer Resources

at  RWJBarnabas Health

Req #: 0000165912
Category: Leadership
Status: Full-Time
Shift: Day
Facility: Cooperman Barnabas Medical Center
Department: Volunteers

QUALIFICATIONS:

Required:

• 2-3 years of supervisory experience
• Excellent writing, communication, and computer skills

Preferred:

• Bachelor s Degree or equivalent work experience
• 2-3 years of experience working with non-paid staff/volunteers

• Effectively manages operations of the unit
• Assists with the planning and organizing of recruitment, training and utilization of volunteers
• Conduct orientation, annual education and in-service programs
• Prepare statistical and administrative reports in connection with volunteer management
• Provide recognition of service programs for volunteers
• Interview, evaluate, and discipline volunteers as appropriate
• Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests
• Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs
• Uses sound employee relations practices and maintains high levels of visibility and accessibility
• Follows though on all customer requests and inquiries in a timely fashion.
• Utilizes principles of CQI in all work situations.
• Seeks feedback and recommendations from others to improve the quality, processes and services.
• Contributes to improving quality services and productivity (takes the initiative to continually evaluate one s work, report problems, suggest solutions and try new ideas)
• Effectively allocates and schedules resources
• Able to project and appropriately staff the unit/department to effectively function to demand
• Utilizes resources, both labor and non-labor to maximize efficiency and quality
• Adheres to budgetary guidelines and targets-proactively manages budget variances and causes
• Determines priorities and organizes work and time to meet them
• Follows sound employee retention techniques; effective selection and interviewing, recognition, fair and timely discipline, and ongoing performance feedback
• Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively
• Demonstrates cultural competency and ability to maintain a diverse workforce
• Completes tasks and assignments in a timely, accurate and efficient manner
• Remains positive and focused despite obstacles and setbacks
• Demonstrates a sense of urgency in completing assignments
• Organizes multiple assignments and/or projects simultaneously to accomplish goals
  Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.