Assistant Duty Manager

at  JEWEL CHANGI AIRPORT HOTEL PTE LTD

The Mission Control Manager will be responsible for ensuring operational efficiency and service delivery to all Front Office areas.

Main Responsibilities

• Provide quality service to the guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Ensuring guests requests are being followed up promptly and efficiently throughout their stay and following up with traces.
• Perform check-in, check-out and room change procedures, and ensure all data are entered completely into the Hotel systems.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Perform audit balances and prepare all work for audit in an orderly fashion.
• Conduct shift briefings to communicate hotel activities and operational requirements.
• Assist in providing information pertaining to places of interests and important tourist information.
• Solicit and communicate guest feedback for continuous improvement.
• Extend professionalism and courtesy to fellow crew members and customers at all times.
• Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
• Assist in Reservation duties when required.
• Perform tasks as assigned by the Senior Manager- Mission Control, or Hotel Manager.

What is this person like?

• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.

Knowledge, experience, skills required

• Minimum of two years of hotel front office operations experience in a managerial position.
• Computer literate and open to new technology.
• Able to do shift work; work on weekends, eve/public holidays as and when assigned.

• Provide quality service to the guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Ensuring guests requests are being followed up promptly and efficiently throughout their stay and following up with traces.
• Perform check-in, check-out and room change procedures, and ensure all data are entered completely into the Hotel systems.
• Maintain cashier float and ensure accurate daily report of all monies received.
• Perform audit balances and prepare all work for audit in an orderly fashion.
• Conduct shift briefings to communicate hotel activities and operational requirements.
• Assist in providing information pertaining to places of interests and important tourist information.
• Solicit and communicate guest feedback for continuous improvement.
• Extend professionalism and courtesy to fellow crew members and customers at all times.
• Administrative duties include, but are not limited to; end of shift reports, and daily operational logs.
• Assist in Reservation duties when required.
• Perform tasks as assigned by the Senior Manager- Mission Control, or Hotel Manager