Assistant(e) responsable de l’hébergement (entretien ménager/buanderie)/Ass

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

*DUE TO LOCAL LAWS, WE PRIORITIZE APPLICANTS WHO HAVE PERMISSION TO WORK IN CANADA, AND IT IS ESSENTIAL IN BOTH ENGLISH AND FRENCH, BOTH ORALLY AND IN WRITING.

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.

JOB SUMMARY

Dedicated to producing a high-quality housekeeping product to have a seamless guest experience. The Housekeeping manager manages the staff and controls the daily activities of the Housekeeping and Laundry Department, thus ensuring that the guest rooms, public areas and employee areas meet the highest standards of cleanliness.

DESIRED QUALIFICATIONS AND SKILLS

• A strong operator, versed in the Housekeeping field with eye for details and an innovative approach to operating principles;
• A genuine and mature Guest engagement approach to support the delivery of the hotel unique Service standards;
• An inspiring leader that develops immediate reports through effective communication and guidance;
• Has the ability to intervene, take initiatives, identify risks and positively manage potential conflicts;
• Professional presentation and strong interpersonal skills;
• Reading, writing and oral proficiency in the French and English languages;
• Working computer skills and knowledge including but not limited to HotSOS /REX, Excel, Word, PowerPoint, Internet and Opera;
• A degree in hotel management or related field of study is desired;
• Must have 3 to 5 years of Housekeeping leadership experience, preferably in a luxury hotel environment.

What’s in it for you?

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;
• Discounts at MARCUS Restaurant and our 5- Star Spa;
• Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc … ;
• Complimentary meal per shift in our employee dining room (Café 1440 ) ;
• Retirement plan with employer contribution;
• Paid time off; vacation days and 2 additional floating holidays per year;
• Excellent training and development program;
• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
• And more!

CORE RESPONSIBILITIES

• Maintain accurate records on all housekeeping and Laundry staff and up to date payroll records, submitting transmittal sheets to the payroll department weekly;
• Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms. Oversee Quarterly Linen Inventory;
• Ensure all staff maintains and care for their equipment. Ensure any maintenance issues with Laundry equipment is addressed in a timely manner;
• Ensure maximum productivity in processing of hotel terry, uniforms, guest laundry and dry cleaning;
• Ensure proper daily records are kept on Laundry machine and folding productivity;
• Constantly stay vigilant to opportunities to improve efficiencies and process;
• Schedule and conduct monthly staff meetings to maintain good communication and high morale within the department;
• Participate in the establishment of good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment;
• Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas;
• Work with all departments to meet their needs when it relates to Housekeeping;
• Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, storage areas, uniform, laundry, guest and linen areas.
• Work with all staff in Housekeeping and Laundry in maintaining all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons;
• Conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations regarding housekeeping and Laundry to senior management;
• Participate in Lobby Lizard shifts;
• Perform other tasks or projects as assigned by management.

THE LIST OF TASKS SPECIFIED ABOVE IS NOT EXHAUSTIVE, THE FUNCTION WILL REQUIRE A CONSTANT ADAPTATION TO SITUATIONS OF HIGH ACTIVITY AND SPECIFIC MANAGEMENT OF CUSTOMER RELATIONS.

• Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.