Assistant, Employee Services

at  Concordia University

Position Number: 50000604
Department: HR Administration, HRIS and Projects
Grade: GR09
Campus: Sir George Williams (Downtown)
Salary: $33.65 - $40.49 per hour
Union/Association/HR Policy: CUSSU
Posting deadline: November 13, 2024
Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

QUALIFICATIONS

• Diploma of Collegial Studies (3-year technical DEC), in a related field pertinent to the primary responsibilities and two to four years of Human Resources experience.

• Good knowledge (Level 4) of spoken and written English to compose and proofread correspondence and to advise Faculty and Staff personnel about university policies. Good knowledge (Level 4) of spoken French to communicate with employee and government agencies; and ability to read and comprehend French documents.
• Good knowledge (Intermediate level) of Excel (to create, modify and format charts) and of Word (to create templates, format and create tables, and create mail merges); proven experience using e-mail and Internet applications; prior experience entering data into a database.
• Proven knowledge of benefits and payroll.
• Ability to work as part of a team and independently; and be accountable for data integrity.
• Adaptable to change and open to new ideas.
• Excellent interpersonal, communication and organizational skills
• Exceptional customer service skills with proven experience working with the public.
• Good problem-solving skills and detail oriented.
• Ability to work in a high-volume environment.
• Genuine interest and desire to assist with customer service and problem solving.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

TERRITORIAL ACKNOWLEDGEMENT

Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

PRIMARY RESPONSIBILITIES

• Provide information to employees, managers and other stakeholders with respect to policies and eligibility relating to HR benefits and programs. Act as the first point of contact for these inquiries after the self-service options and escalate to Center of expertise when required. Provide high quality customer service to clients (telephone, email and in person) in all areas of HR.
• Monitor information received for compliance with University policies procedures, guidelines and protocols and provide explanation/information to employees and/or managers, as appropriate.
• Process a variety of documentation pertaining to human resources benefits, programs, pays and all other aspects of an employee’s employment life cycle. (i.e. new hires, employee changes, tuition waivers etc.)
• Record data for employees, regarding employee status. (i.e. on-boarding, off-boarding, leaves of absence). Calculate and/or verify employee payroll deductions regarding Benefits.
• Provide information about guidelines, procedures, policies and protocols to University Community.
• Replace HR receptionist during breaks and lunch hours on a daily basis, and other absences as needed.
• Liaise with appropriate resource persons and/or external providers to investigate data discrepancies and ensure data integrity.
• Provide assistance in administering employee benefit programs.
• Assist employees with self-serve platform and answer inquiries regarding benefits, payroll, pension and other pertinent information. If required, consult employee files to answer inquiries and provide information for employee actions.
• Upon request, produce letters of attestation for employees within the University.
• Compile and prepare reports and documents pertaining to personnel activities.
• Review and upload notice of hire for casual employees, verify for any discrepancies and follow up for correct information.
• Validate and process work permits entered by employees.
• Perform other various administrative tasks according to the needs of the unit.

• Diploma of Collegial Studies (3-year technical DEC), in a related field pertinent to the primary responsibilities and two to four years of Human Resources experience.

• Good knowledge (Level 4) of spoken and written English to compose and proofread correspondence and to advise Faculty and Staff personnel about university policies. Good knowledge (Level 4) of spoken French to communicate with employee and government agencies; and ability to read and comprehend French documents.
• Good knowledge (Intermediate level) of Excel (to create, modify and format charts) and of Word (to create templates, format and create tables, and create mail merges); proven experience using e-mail and Internet applications; prior experience entering data into a database.
• Proven knowledge of benefits and payroll.
• Ability to work as part of a team and independently; and be accountable for data integrity.
• Adaptable to change and open to new ideas.
• Excellent interpersonal, communication and organizational skills
• Exceptional customer service skills with proven experience working with the public.
• Good problem-solving skills and detail oriented.
• Ability to work in a high-volume environment.
• Genuine interest and desire to assist with customer service and problem solving