Assistant Facilities Consultant - 10 month FTC

at  Nationwide

This exciting role will play a big part in supporting our Facility Management team within, Swindon, Nationwide House.
You’ll be an ambassador for our Facilities team to provide the most effective and efficient resolution to our building challenges that our building users could face.

ABOUT YOU

As a minimum requirement you’ll:

• Have a demonstrable background of customer service experience at supervisor level.
• Take ownership in your role and forge strong relationships with key stakeholders.
• Be flexible to ensure business requirements are met.
• Have a good ability to communicate clearly and effectively as you’ll be supporting stakeholders of all levels up to C-suite.
• Be able to diagnose problems / issues whilst remaining calm under pressure.
• Have suitable organisational skills to prioritise demands and business requirements.
• Have knowledge of AV systems and booking systems.
• Ability to provide frontline technology support.
• Be passionate about delivering a great customer experience coupled with high quality service etiquette.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

As a key member within the Facility Service Team, you’ll be required to deliver consistent, high quality professional support to employees through a single point of contact and for this reason Customer Service experience is key. You’ll be resolving day to day facility enquiries, issues and complaints, escalating as appropriate, and resolve with service recovery.

• Promote and enable a frictionless work environment, proactively assisting those needing help
• Promote and enable dynamic working behaviours and etiquette
• Be the first point of contact for workshops and meeting room queries in the building (be responsible for co-ordinating positive responses to complex queries)
• Work with squads to make the best use of neighbourhoods and promote the sharing of workplace
• Proactive checks on set up, cleanliness and facilities in meeting rooms / areas
• Manage attendees and waiting lists for events through the intranet and colleague app
• Welcoming new colleagues, contractors, visitors and ensuring they can work smoothly from the start; running building induction sessions
• Regular checking of all support areas (tea points, resource areas; multi-functional devices etc) to maintain cleanliness and supplies
• Stationery orderin

THIS IS AN ONSITE ROLE IN NATIONWIDE HOUSE, SWINDON, 5 DAYS A WEEK.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

WHAT YOU’LL BE DOING

As a key member within the Facility Service Team, you’ll be required to deliver consistent, high quality professional support to employees through a single point of contact and for this reason Customer Service experience is key. You’ll be resolving day to day facility enquiries, issues and complaints, escalating as appropriate, and resolve with service recovery.

• Promote and enable a frictionless work environment, proactively assisting those needing help
• Promote and enable dynamic working behaviours and etiquette
• Be the first point of contact for workshops and meeting room queries in the building (be responsible for co-ordinating positive responses to complex queries)
• Work with squads to make the best use of neighbourhoods and promote the sharing of workplace
• Proactive checks on set up, cleanliness and facilities in meeting rooms / areas
• Manage attendees and waiting lists for events through the intranet and colleague app
• Welcoming new colleagues, contractors, visitors and ensuring they can work smoothly from the start; running building induction sessions
• Regular checking of all support areas (tea points, resource areas; multi-functional devices etc) to maintain cleanliness and supplies
• Stationery ordering