Assistant Facilities Manager

at  CBRE

REQUIRED SKILLS & EXPERIENCE

Practical experience in working with supply partners to deliver a seamless, integrated service
Strong Knowledge and awareness of the facilities management industry
Experience in dealing with suppliers / contractors
PC literate – Microsoft suite
Self-motivated and resourceful
Strong communicator with confident oral and written skills
Good administrative skills with an eye for detail
Well organised with good prioritisation and planning skills
Strong customer service ethic with clients and stakeholders
Team player mind-set
Ability to work to pressured deadlines and take on challenges when required
Ability to pivot in fast paced environment
Enthusiastic, positive, open-minded approach to challenges

PURPOSE:

This role is an integral interface between clients and vendors, providing focus on key areas to ensure that a five-star standard is maintained at all times. The Assistant Facilities Manager is responsible for supporting the UK Facilities Manager with the day-to-day management and operational delivery of all Facility Management services, and the implementation of CBRE QHSE standards in London.

ROLE SUMMARY:

Primary focus on supporting Facilities Manager in achieving successful delivery on agreed FM Operations SLAs in accordance with KPI & Output measurements – ensure all vendors deliver services in line with the contractual obligations
Fabric Maintenance key focus, organising works with vendors
Vendor Management including understanding of budget budget
Plan fabric maintenance projects with team and work closely with other departments when needed e.g. Security, Hospitality, CBRE Engineering
Ensure that all PPM’s are carried out as scheduled
Undertake the CBRE monthly self-assessments and participate in quarterly reviews
Support Facilities Manager across relevant Facilities Management responsibilities, including regular vendor review meetings where necessary
Co-ordinate access of Vendors utilising the client Permit to Access system in line complying with all QHSE requirements
Ensure all contractors, under sphere of control, operate within appropriate QHSE processes and client QHSE standards
Carry out onsite CBRE QHSE processes, including Dynamic Risk Assessments, Contractor Monitoring etc (relevant training to be completed where necessary)
Support successful delivery and upkeep of Vendor Logbooks to CBRE QHSE compliance requirements in readiness for regular audits
Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
Carry out inspections in required areas, recording and following up issues and improvements through the Facilities Helpdesk to resolution
Carry out Vendor service audits in conjunction with relevant Vendor
Ensure a working escalation process is in place
When required, escalate any emergencies connected with the facilities or equipment
Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
Report all accidents, occupational illnesses and emergencies in relevant books/documentation
Assist in creating SOPs and Playbooks, keeping them up to date
Support Facilities Manager in maintaining exceptional client relationship and managing client expectations where necessary (this includes taking ownership, understanding customer requirements and being able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times)
Act as deputy in the absence of line management
In addition to the above mentioned tasks, other activities and responsibilities may be individually defined