Assistant Front Desk Manager

at  Heritage Inn Hotel

THE HERITAGE INN HOTEL & CONVENTION CENTRE IN CRANBROOK, BRITISH COLUMBIA IS HIRING!

The Assistant Front Office Manager will play a crucial role in supporting the day-to-day operations of our hotel’s office and front desk. This individual will assist with administration, manage supplies, and ensure smooth communication between departments.

• Provide administrative support to the Front Office Manager and other hotel departments, as needed
• Assist in managing and organizing office operations and procedures
• Coordinate and schedule meetings, appointments, and events
• Maintain and order office supplies, ensuring inventory is well-stocked
• Handle guest inquiries, reservations, and requests with professionalism and efficiency
• Prepare and manage correspondence and documents
• Assist in onboarding and training new staff members
• Monitor and manage office equipment and ensure proper maintenance
• Support the implementation of hotel policies and procedures
• Address and resolve guest complaints and concerns in a timely manner, reporting them to the Manager, if necessary
• Collaborate with other departments to ensure seamless operations and exceptional guest service