Assistant Front Office Manager | Anantara Grand Hotel Krasnapolsky Amsterda

at  Anantara

Company Description
The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.
Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.
Job Description
We are looking for an Assistant Front Office Manager who always maintains the overview with the highest standards of service. In this role, you’ll oversee all check-ins, check-outs, and guest interactions. As Assistant Front Office Manager you are responsible for leading, coaching, training and motivating your team. In addition, you know how to approach guests and through your authenticity you give each guest a unique feeling by creating Authentic Luxury moments.

Your main responsibilities are;

• Ensuring smooth daily operations of the Front Office;
• Handling guest complaints and resolving issues;
• Coordinating with other hotel departments to ensure guest satisfaction;
• Monitoring KPI’s and making adjustments when necessary;
• Assisting guests with check-in and check-out procedures;
• Maintaining accurate records of front office operations, transactions and inventories;
• Implementing policies and procedures to improve front Office efficiency and customer service;
• Take every opportunity to improve the guest satisfaction and walk the extra mile;
• Contact for all the guests during major events in regards to arrival, stay and departure;
• Controlling turnover, costs and other financial aspects.

QUALIFICATIONS

• Proven Front Office skills in luxury and high volume environment with at least 2 years of experience in a similar role;
• A natural “drive” to get to know people and to exceed expectations;
• Problem-solving and conflict resolution expertise;
• Guest-oriented, affinity with planning and organizing and eye for details;
• Ability to thrive in a fast-paced, dynamic work environment with an hands-on mentality;
• Flexibility to work evenings, weekends, and holidays as needed;
• Excellent communication skills and proficiency in the English language, Dutch is a plus.
  Additional Information

At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:

• Salary based on scale 8 of the Horeca CLA and your experiences.
• Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.
• Special team member rates in more than 500 hotels within the Minor Hotel Group.
• A great discount of 50% on the F&B concepts of 16 hotels in Amsterdam
• Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
• An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam
• Keep developing yourself? Do it at our own NH University!
• Management programs to support your way to the top
• We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city

Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink via hr.krasnapolsky@anantara-hotels.com
Not sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you

• Ensuring smooth daily operations of the Front Office;
• Handling guest complaints and resolving issues;
• Coordinating with other hotel departments to ensure guest satisfaction;
• Monitoring KPI’s and making adjustments when necessary;
• Assisting guests with check-in and check-out procedures;
• Maintaining accurate records of front office operations, transactions and inventories;
• Implementing policies and procedures to improve front Office efficiency and customer service;
• Take every opportunity to improve the guest satisfaction and walk the extra mile;
• Contact for all the guests during major events in regards to arrival, stay and departure;
• Controlling turnover, costs and other financial aspects