Assistant Front Office Manager | Fulltime | Anantara Grand Hotel Krasnapols

at  NH Hotels

WHAT YOUR JOURNEY AT KRASNAPOLSKY WILL LOOK LIKE DAY-TO-DAY

We are looking for an Assistant Front Office Manager who can maintain the overview at all times with the highest standards of service and guest satisfaction. In this role, you’ll oversee all check-ins, check-outs, and guest interactions. As Assistant Front Office Manager you are responsible for leading, coaching, training and motivating your team. In addition, you know how to approach guests and through your authenticity you give each guest a unique feeling by creating Authentic Luxury moments.

Your main responsibilities are;

• Ensuring smooth daily operations of the Front Office;
• Handling guest complaints and resolving issues;
• Coordinating with other hotel departments to ensure guest satisfaction;
• Monitoring KPI’s and making adjustments when necessary;
• Assisting guests with check-in and check-out procedures;
• Maintaining accurate records of front office operations, transactions and inventories;
• Implementing policies and procedures to improve front Office efficiency and customer service;
• Take every opportunity to improve the guest satisfaction and walk the extra mile;
• Contact for all the guests during major events in regards to arrival, stay and departure;
• Controlling turnover, costs and other financial aspects.

WHERE YOUR JOURNEY WILL TAKE PLACE

The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.
Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.

What we wish you will bring with you

• Proven Front Office skills in an upscale and high volume environment with at least 2 years of experience in a similar role;
• A natural “drive” to get to know people and to exceed expectations;
• Problem-solving and conflict resolution expertise;
• Guest-oriented, affinity with planning and organizing and eye for details;
• Ability to thrive in a fast-paced, dynamic work environment with an hands-on mentality;
• Flexibility to work evenings, weekends, and holidays as needed;
• Excellent communication skills and proficiency in the English language, Dutch is a plus.

• Ensuring smooth daily operations of the Front Office;
• Handling guest complaints and resolving issues;
• Coordinating with other hotel departments to ensure guest satisfaction;
• Monitoring KPI’s and making adjustments when necessary;
• Assisting guests with check-in and check-out procedures;
• Maintaining accurate records of front office operations, transactions and inventories;
• Implementing policies and procedures to improve front Office efficiency and customer service;
• Take every opportunity to improve the guest satisfaction and walk the extra mile;
• Contact for all the guests during major events in regards to arrival, stay and departure;
• Controlling turnover, costs and other financial aspects