Assistant Front Office Manager

at  Gibson Hotel

are you super?
we are looking for an energetic assistant front office manager, passionate about providing great customer service experience to our guests.
this is an exciting opportunity for someone who has front office supervisory experience and is looking to develop their career. it will suit a dynamic candidate with a can-do attitude who enjoys working with a team of like-minded people.

REQUIREMENTS:

• minimum one year supervisory experience in front office department
• excellent organisational skills and the ability to oversee & delegate work to others.
• a warm, friendly and approachable personality when dealing with fellow staff and guests.
• the ability to work on their own initiative, as well as being capable of working as part of a team.

OBJECTIVE OF THE ROLE

reporting to the front office manager, the assistant front office manager will assist in ensuring the smooth and efficient running of the front office department. the role offers the opportunity to work with an experienced and dedicated team in a contemporary, chic and stylish hotel.

KEY DUTIES AND RESPONSIBILITIES

• ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay rom all department personnel.
• assist in efficiently and effectively controlling front office departmental operations.
• work with the management team to ensure strong morale amongst the team at all times.
• to monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy.
• to ensure that the front desk is adequately staffed at all times and to anticipate the need for additional cover particularly during busy periods.
• to familiarise departmental staff with sales and promotional principles and to promote all outlets in the hotel.
• to communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP’s and allocations.