Assistant Front Office Manager - Hilton Motif Seattle

at  Hilton

Assistant Front Office Manager - Hilton Motif Seattle
Join Our Award-Winning Team as an Assistant Front Office Manager at Hilton Motif Seattle!
Are you ready to advance your career in a dynamic and supportive environment? Hilton Motif Seattle, located in the heart of downtown near Pike Place Market, The Space Needle, and the Bainbridge Island Ferry, is looking for an enthusiastic Assistant Front Office Manager to join our team.

The ideal candidate for this role will possess:

• At least one year of hotel front desk experience preferred.
• Minimum of one year of supervisory or managerial experience within hotel required.
• Working knowledge of OnQ and/or certification is a plus.
• The ability to work weeknights, weekends, overnight, and holidays required.

The hourly rate for this position is $28.00-$30.00 and is based on applicable and specialized experience and location.
What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

The ideal candidate for this role will possess:

• At least one year of hotel front desk experience preferred.
• Minimum of one year of supervisory or managerial experience within hotel required.
• Working knowledge of OnQ and/or certification is a plus.
• The ability to work weeknights, weekends, overnight, and holidays required

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and event