Assistant Front Office Manager

at  Killarney Plaza Hotel Spa

O’Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a ‘Great Place to Work’ in December 2023 - 2024 and Green Hospitality Certified.
The Killarney Plaza Hotel and Spa are currently recruiting for an Assistant Front Office Manager, reporting to the Front Office Manager. You will manage the day to day duties along side the front office team always ensuring the highest levels of customer service are achieved.

• You will ensure all guests queries are handled promptly and efficiently.
• Day to day management of the reception team members. Enable the team members to be able to carry out their duties to the standards expected.
• Lead the team to provide the highest level of guest service and ensuring that standards are maintained at all times.
• Meet and exceed our guest requests.
• Maximize in room revenue, occupancy percentage through efficient yield management in conjunction with the Sales & Revenue Manager.
• Assist in the compilation and achievement of the accommodation budget.
• Constantly liaise with the housekeeping manger to ensure all guest requests are actioned.
• Ensure the health and safety of all guests and employees.