Assistant Front Office Manager

at  Mandarin Oriental Hotel Group

MANDARIN ORIENTAL HOTEL GROUP

We are currently looking for a talented and highly driven Assistant Front Office Manager.
The Assistant Front Office Manager’s role will be to contribute, on a daily basis, to the smooth running of his/her department in accordance with Mandarin Oriental guidelines and standards and local practices. In the absence of the Head of Reception, he/she will assume his/her responsibilities.
The Assistant Front Desk Manager, in collaboration with the Front Desk Manager, is responsible for achieving optimum room occupancy, taking into account the defined pricing policy and market opportunities.

JOB REQUIREMENTS:

• Minimum 5 years experience working in a luxury hotel environment. European experience is a must
• Minimum 2 years experience in a similar position
• Hospitality background, knowledge of luxury hotels is essential
• Perfect knowledge of French and English (written/spoken). A 3rd language would be a plus
• Autonomous, responsible, team manager.
• Well-groomed and warm and welcoming.

BENEFITS:

We provide a comprehensive Benefits Package which includes

• meals whilst on duty
• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.
We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests! If this is you, then apply here now

• Applying the pricing policy in force
• Assist the Head of Reception with all arrangements and contracts between the Hotel and various companies and agencies
• Responsible for cashiering and cashiering procedures
• In the absence of the Head of Reception, compile accurate invoicing details for statistical and information purposes
• Carry out month-end closures at Reception
• Ensure that upsell protocols are applied with the whole team.
• Keep the diary, reservation plan and occupancy plan up to date.
• Deal immediately and professionally with telephone, fax, letter and email reservations (returned within 24 hours).
• Organise the arrival of guests and ensure that VIP guests receive an impeccable welcome.
• Draw up a policy card for each customer. It must be complete, legible and checked for accuracy.
• Checking the creditworthiness of customers on arrival, in accordance with instructions from management.
• Handle customer complaints in accordance with Mandarin Oriental principles, and ensure that Glitches are followed up.
• The Assistant Front Desk Manager will ensure that LQA and LQE standards are applied without exception.