Assistant Front Office Manager

at  Marriott International Inc

Additional InformationAnnual Salary of £30,000
Job Number24179557
Job CategoryRooms & Guest Services Operations
LocationDelta Hotels Waltham Abbey, Old Shire Lane, Waltham Abbey, England, United Kingdom, EN9 3LX
ScheduleFull Time
Located Remotely?N
Position Type Management
We have an exciting opportunity for an Assistant Front Office Manager to lead the team at the Delta Hotels by Marriott Waltham Abbey.

OUR IDEAL CANDIDATE:

You will have experience in a similar role or are a successful Front Desk Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.

As Assistant Front Office Manager, you will find yourself right in the heart of things. You will assist the Front Office Manager in leading the team, ensuring that our guests are greeted with a warm welcome the minute they walk through the door. You will ensure that the team are adhering to

You will be responsible for, but not limited to:

• Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed
• Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested
• Deliver memorable guest experiences which support in driving Intent to recommend scores
• Monitor and analyze guest satisfaction survey results to ensure these continually improve
• Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival
• Report any maintenance issues which have been raised by guests
• Ensue all guest complaints are resolved in a timely manor and logged correctly
• Anticipate guest needs to deliver an above and beyond experience
• Support with departmental rota’s, ordering and payroll as and when required
• Promote an upsell culture to support in delivering hotel financial performance
• Manages internal, external and regulatory audit processes and ensures compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently
• Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
• Recruit, train and develop front desk team members and support in developing our next front desk manager
• Comply with hotel security, fire regulations and all health and safety legislation