Assistant Front office Manager

at  Royal Marine Hotel

The Royal Marine Hotel is currently accepting applications for the position of Assistant Front Office Manager to help oversee the front office department of our 228 Bedroom Hotel.
We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service. This is not an office based position but requires leading from the lobby.

PRINCIPLE RESPONSIBILITIES:

The Assistant Front Office Manager will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Hotel Responsible for all front office functions and team. As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.

ROLE REQUIREMENTS:

Help to establish and implement standards, ensuring all services offered are of the highest 4* quality and all employees are trained in the delivery of same.
Help set high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.
To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
Providing guidance and direction to team members, including setting performance standards and monitoring performance.
Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning.
To ensure compliance in relation to Health & Safety and statutory requirements.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
To maintain a strong visible presence in the department.
Ability to recruit, train, develop and retain team members.