Assistant Front Office Manager

at  Sun Peaks Grand Hotel

Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Assistant Front Office Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members’ ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Front Office Manager in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition.
If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

ACCOUNTABILITIES:

• In collaboration with Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by:
• Identifying, creating, and upholding process efficiencies and established Guest Service Standards as they relate to the guest experience
• Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless checkout
• Building individual connections with guests wherever possible to drive loyalty and referrals
• Ensures guest inquiries, requests and issues are resolved in a timely, friendly, and efficient manner, optimizing guest satisfaction
• Analyzes service/satisfaction data from Revinate, Trip Advisor, hotel post-stay survey, etc. and identifies trends to inform collaborative action planning for the FO team
• Assists in monitoring cost control efforts and overall profitability/marketing initiatives
• Assists in the development of the team schedule in alignment with business needs
• Assists in the departmental policy and procedure development and implementation
• Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process

Please refer the Job description for details