Assistant Front Office Manager

at  The Metropole Hotel

The Metropole Hotel are looking for an Assistant Front Office Manager who is passionate about their role and their career progression.

EXPERIENCE AND SKILLS

• A willingness to learn and a great attitude.
• Able to work on own initiative

• Ensure day & night teams synergies & work together as one department
• Recruitment of staff for the Front Office on an ongoing basis, to maintain the talent bank
• To develop, motivate and carry out one-week reviews, job chats & Performance Review of all Front Office Staff
• To oversee and implement all staff training within Front Office and to ensure that signed training records are kept
• To maximize room sales always and ensure that all Front Office staff are focused on the team’s sales objective
• To set monthly incentives and targets for all Front Office staff and feedback results
• To prepare the rota for all Front Office staff and to forecast weekly wages
• To have a complete understanding of all aspects of Night Audit operations and carry out on an intermittent basis
• To report any comments, complaints and compliments to the General Manager
• To ensure a high level of personal/work cleanliness and hygiene within the department.
• To ensure all duties are carried out in a safe manner regarding the Health & Safety/welfare of themselves, other members of staff, guests, or any other persons on Hotel’s premises
• Employees avail themselves to training and communication meetings as required, for which notice will always be given
• Monitor & control holidays & lieu time monthly
• Regularly review SOP Manuals
• Proactive customer relations