Assistant Front Office Manager

at  The Residence Inn by Marriott Berkeley

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+
Overview:

JOIN THE BRAND-NEW RESIDENCE INN BY MARRIOTT BERKELEY!

Berkeley’s newest hotel destination, The Residence Inn by Marriott Berkeley, offers guests contemporary apartment-style accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities. Located in the heart of Downtown Berkeley, this 17 story property with 331 suites features over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city.
We are looking for energetic, passionate and driven leaders to join our team for this beautiful brand-new property!

THE RESIDENCE INN BY MARRIOTT BERKELEY EMBRACES OUR EMPLOYEES THROUGH A CULTURE OF CARE, FOCUSED ON GIVING RESPECT, OFFERING SUPPORT AND PROVIDING REWARDS.

At this time, we are seeking an outgoing, experienced, guest service driven leader to join us as our Assistant Front Office Manager.

Responsibilities Include:

• Orchestrate and expedite the registration and checkout process at the front desk.
• Oversee the daily operation of the front desk.
• Assist in the management of the Front Office team.
• Provide exceptional customer service to our guests from the Front Desk, including but not limited to checking guests in to the hotel, checking guests out of the hotel, and answering all guest questions or concerns.
• Supervise the Front Office team, ensuring proper procedures are followed and guest interactions are favorable. Provide real time feedback and coaching for continued improvement of the team.
• Develop and maintain programs to improve the operations of the Front Office team, especially in relation to upsell revenues, customer service scores, loyalty enrollments, and employee engagement.
• Assist in handling difficult situations, including but not limited to face to face interactions, phone calls, or electronic correspondence.
• Manage ongoing training to Front Office team.
• Maintain all front desk related equipment and a par stock of supplies.
• Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
• Follow-up on credit opportunities.
• Perform duties as the Manager on Duty for the entire hotel when needed.
• Ensure all necessary reports and forms are completed daily.
• Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
• Direct and train front office staff. Assist in new-hire and on-going training. Direct and assist front office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
• Create and manage weekly schedule and adjust accordingly to ensure budget guidelines are followed.
• Other duties as required/assigned.

The Residence Inn by Marriott Berkeley is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA
Local residents are encouraged to apply

Qualifications:

• Minimum of two years hotel front desk experience preferred.
• Previous supervisory experience preferred.
• Previous Marriott brand experience a plus including experience with FOSSE

Compensation Range: The compensation for this position is $60,000.00/Yr. - $65,000.00/Yr. based on qualifications and experience

• Orchestrate and expedite the registration and checkout process at the front desk.
• Oversee the daily operation of the front desk.
• Assist in the management of the Front Office team.
• Provide exceptional customer service to our guests from the Front Desk, including but not limited to checking guests in to the hotel, checking guests out of the hotel, and answering all guest questions or concerns.
• Supervise the Front Office team, ensuring proper procedures are followed and guest interactions are favorable. Provide real time feedback and coaching for continued improvement of the team.
• Develop and maintain programs to improve the operations of the Front Office team, especially in relation to upsell revenues, customer service scores, loyalty enrollments, and employee engagement.
• Assist in handling difficult situations, including but not limited to face to face interactions, phone calls, or electronic correspondence.
• Manage ongoing training to Front Office team.
• Maintain all front desk related equipment and a par stock of supplies.
• Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
• Follow-up on credit opportunities.
• Perform duties as the Manager on Duty for the entire hotel when needed.
• Ensure all necessary reports and forms are completed daily.
• Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
• Direct and train front office staff. Assist in new-hire and on-going training. Direct and assist front office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
• Create and manage weekly schedule and adjust accordingly to ensure budget guidelines are followed.
• Other duties as required/assigned