Assistant Front Office Manager

at  Trim Castle Hotel

At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Trim Castle Hotel has an exceptional opportunity to join our team as Assistant Front Office Manager.
The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Hotel. As a department leader, direct and work with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.

ABOUT THE COMPANY

Trim Castle Hotel is a luxurious 4-star hotel situated in the historic Boyne Valley, offering stunning views of the magnificent Trim Castle. This elegant hotel merges history with modern comfort, providing guests with numerous opportunities to explore ancient sites, enjoy scenic walks, and partake in outdoor adventures along the River Boyne.
The hotel boasts a range of accommodations, including elegant suites and guestrooms, along with facilities for weddings, corporate events, and fine dining. Its location and amenities make it an ideal destination for those seeking a blend of history, beauty, and comfort.
We employ over one hundred staff members. We know that the hospitality business is all about people and that this includes both the experience of our guests and the experience of our team. The hotel prides itself on its retention of an experienced and skilled team.
All employees have an opportunity for further training and further hospitality career development. We offer flexible working hours to our team members.

DUTIES AND RESPONSIBILITIES OF THE ROLE:

• To manage and monitor the Front Office Team to ensure all guests receive prompt and courteous service, with support from the Revenue Manager
• Ensuring that staff on duty follow the required procedures during their shift and delegate tasks to Receptionist at the beginning of their shift
• To complete weekly rosters
• To develop, motivate and carry out reviews, job chats & PDRs appraisals of Front Office Staff
• To understand and carry out Reservation procedures to the Company standard, and to liaise with Reservations with regards to any book-outs and/or no-shows
• To report any comments, complaints and compliments to the General Manager/Senior Management
• To control and analyse, on an ongoing basis, departmental costs to ensure performance against budgets set
• To perform varied shifts each week to ensure maximum coverage of the department over the course of any stated week
• In conjunction with the Revenue Manager conduct monthly departmental meetings to include a review of procedures and events which warrant special handling and detailed information

REQUIREMENTS FOR THE ROLE:

• Minimum 2 years of experience of working in a similar role and/or environment
• A warm, friendly and approachable personality when dealing with fellow staff and guests
• Accurate and efficient cash handling skills
• Strong management skills