Assistant Front Office Manager - Will Include Overnight Shifts

at  Pan Pacific Vancouver

POSITION SUMMARY

Reporting to the Front Office Manager, and under the general guidance of the Director of Rooms, the Assistant Front Office Manager is a hands-on leadership position that is responsible for managing the daily front office operations, ensuring all standards established by the hotel are met or exceeded. In addition, this position will oversee all areas of the hotel operation in the absence of senior management and will be required to make effective decisions by using sound judgment in guest-related situations. Scheduling flexibility, including the ability to work weekend, evening, and overnight shifts, is required given the nature of our 24/7 luxury hotel operation.

QUALIFICATIONS AND TECHNICAL EXPERIENCE

• Candidate must have a minimum of 2 – 3 years of progressive supervisory and/or management experience in a large scale rooms operation.
• Diploma/degree in Hospitality management preferred.
• Computer Skills - Demonstrated ability with regard to computer skills, including experience using hotel booking programs, preference given to candidates with working knowledge of Opera.
• Has a history of demonstrating confidentiality and tact in business/personnel situations, with excellent verbal communication & interpersonal skills.
• Fluent written and spoken English; 2nd language would be considered an asset.
• Is knowledgeable with the safety component of associates & guests during emergencies; First Aid Certificate and knowledge of fire, life and safe procedures an asset.

Please refer the Job description for details