Assistant General Manager

at  Boxhall City

The Company:
Brought to you by iconic brand BOXPARK, BOXHALL is a new food hall offering an eclectic and exciting collection of culinary concepts, steeped in heritage-rich settings.
Our debut site is coming soon to the city of London, located within a historic arcade, just a stone’s throw away from the UK’s busiest train station, Liverpool street.
Bringing together the latest London talent across a curated choice of 13 independently-owned kitchens, bars, delis, and food and drink purveyors, BOXHALL City provides an escape where guests can indulge in connection, comfort, and culinary discovery.

KEY SKILLS & EXPERIENCE:

The ideal candidate will have a blend of leadership, operational knowledge, financial acumen, communication skills, and a deep understanding of guest service and satisfaction. This includes:

• Leadership and Management skills. Proven track record in managing a team.
• Excellent communication skills
• Time management and organisational skills. This is a busy and varied role and therefore you must be able to manage your time effectively.
• Proficient IT skills - must be able to work with various different software packages and platforms
• Adaptable and flexible. Ability to stay calm under pressure and maintain composure in a fast-paced environment, ensuring staff and guest needs are met even during high-stress situations

THE ROLE:

The Assistant General Manager’s overarching responsibility is to support the General Manager to run a profitable, safe and customer-focused operation. You will have a team of Bar tenders, supervisors, floor staff, security and cleaners to drive standards and sales.

KEY RESPONSIBILITIES:

• Manage all aspects of the guest service within the premises in order to anticipate and exceed guest expectations
• Develop product knowledge to ensure accurate delivery of service, product and hospitality.
• Resolution of guest complaints within the premises, going the extra mile to ensure repeat business and satisfaction of all parties.
• Ensure all Health and Safety & Fire procedures are implemented according to legal standards.
• Take ownership of venue audits, perform regular inspections of the site and delegate responsibility complete tasks and maintain standards.
• Escalate or communicate to Head Office and the venue General Manager all issues deemed fit or which cannot be resolved locally, or, which will have high guest/financial impact.
• Budgeting and Cost Control. Assisting in creating budgets, monitoring expenditures, and implementing cost-saving measures while maintaining service quality.
• Manage all incidents in line with company procedures.
• Ensure all employees are adequately trained in all procedures.
• Anticipate potential problems/situations and act accordingly to create solutions.
• Manage security team and feed issues back to them to improve.