Assistant General Manager

at  Chances

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Office and casino environments
• Overtime work as necessary

GET TO KNOW GATEWAY

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 27 gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 334 table games (including 27 poker tables), 13,555 slots, 91 food and beverage outlets and 561 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2022, Gateway will celebrate 30 years in the business of gaming and entertainment in Canada. Additional information is available at www.gatewaycasinos.com.

• Manages and maintains operations throughout the facility including the gaming floor and food and beverage outlets. Oversees cash flow and security for the facility.
• Leads and inspires professionalism within the operation through education and example. Maintains strong levels of communication between departments and provides support to staff to maintain a high and consistent level of performance and customer service.
• Educates and trains managers and supervisors on new initiatives and new procedures and ensures they communicate the same to applicable staff.
• Provides leadership in all emergency situations and ensures that staff members are aware of their individual responsibilities in an emergency.
• Provides input on employee promotions and is involved in the selection of employees for promotion, ensures probations are tracked.
• Maintains good knowledge of labour relations laws and regulations and the impact to the site.
• Acts as a mentor to staff, provides feedback, and assists them with work related problems or concerns. Monitors staff morale and recognizes employee achievements.
• Communicates with all department heads and with management at head office and provides operational and other requested reports.
• Acts as a resource regarding all policies and procedures as set by Gateway Casinos and BCLC and ensures that they are upheld.
• Takes on additional responsibilities as required