Assistant General Manager - Chicago

at  Tricoci Salon Spa

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We’re a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.
As an Assistant General Manager, you have the entrepreneurial spirit to grow the business, attract and retain a diverse and innovative team, build a strong community and ensure exceptional client service in a fast-paced environment while executing results at a high level. You will be responsible for providing outstanding leadership within your Salon and Spa location to foster an inclusive, respectful and fun working environment. You will lead with the General Manager the Salon & Spa by ensuring exceptional guest services in a fast-paced environment.

HERE ARE SOME OF THE SKILLS THAT WE ARE LOOKING FOR:

• 3+ years of management experience in a high-volume retail, beauty/spa or retail or service environment.
• Strong organizational skills and attention to detail with a focus on results.
• Strong communication, excellent communication skills and organizational skills.
• Ability to multitask and thrive in a fast-paced, high energy and evolving environment.
• Proven analytical, problem-solving, and decision-making skills, to handle critical situations utilizing good judgment and professionalism.
• An aptitude for creating and maintaining an environment of collaboration and teamwork.
• Time management skills with the ability to set clear goals, communicate goals and provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines.
• Motivated self-starter who can work independently and be a team member within the company.
• Flexible and available to work varied shifts, including evenings and weekends.

• Responsible for the day-to-day operations of the entire Salon & Spa, including:
• Outstanding guest service expectations,
• Organizing the day/week/month (scheduling)
• Conduct daily walk-throughs,
• Cultivate and maintain the Tricoci culture of community, trust, innovation, development, and growth opportunities.
• Driving sales goals in both services and products,
• Troubleshooting as changes happen throughout the day.
• Manage your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location.
• Effectively communicate job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members.
• Perform opening and closing duties as needed, following established procedures.
• Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage.
• Conduct sales audits, monitor sales data, and prepare bank deposits.
• Assist in the recruitment and training process for team members.
• Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements.
• Perform various administrative functions and tasks as assigned by the General Manager.