Assistant General Manager

at  FirstService Residential

JOB OVERVIEW:

As an Assistant General Manager, you’ll be responsible for direct oversight of certain areas of the management of the assigned community, reporting at all times directly to the General Manager.
This is for Northampton Place in Alexandria, VA.

SKILLS & QUALIFICATIONS:

• Minimum of 3 years management experience, preferably in property management
• Experience working on multiple projects at a time
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent word processing, mathematic and computer skills required
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

• Directly oversees all Management Office administrative staff, Front Desk Services (Doorpersons and Concierge) and Security along with the onsite supervisor for the outsourced company.
• Responsible for directing the Administrative Assistant in preparation of Board of Directors meeting packages as well as posting of meeting agendas.
• Daily supervisory level inspections in conjunction with the General Manager and Facilities Director, including grounds, lobbies, hallways, garage, spa, etc.
• Vendor and service provider interaction daily to ensure that goods and or services are being received per contracts in place.
• Otherwise assist the General Manager in the oversight of all aspects of the operations at The Galaxy as necessary.
• Be available for weekday committee meetings or other events as well as be available to return to the property in the event of an emergency as determined by the General Manager.
• Serve as the primary on-site person responsible for the oversight of the operation of Management information systems, including First Service Connect or similar system.
• In the absence of the General Manager, serve as the person responsible for oversight of all of the administrative staff where appropriate.
• Coordinate outsourcing for various repairs that do not fall under the purview of the Facilities Director.
• In conjunction with the General Manager and Facilities Director, where appropriate collect and present bids for repair and replacement of certain non-mechanical items.
• In conjunction with the Customer Service Manager, facilitate resolution of resident complaints.
• Administer and facilitate all security surveillance repairs, replacements and installations.
• Publish Weekly Update for the community.
• Maintain community website.
• Administer and maintain content of elevator screens and ensure timely information
• Facilitate internal communication as required and direct the maintenance of office files.
• Responsible for formatting and timely posting of all meeting agendas.