Assistant General Manager, Hospitality

at  Frontiers North Adventures

Since 1987, Frontiers North Adventures has hosted guests in and around the subarctic community of Churchill, Manitoba to dine beneath the northern lights, drift amongst beluga whales, and lock eyes with wild polar bears. As a Certified B Corporation™, our guiding foundation is our unwavering passion for Canada’s North — its extraordinary wildlife, wide-open landscapes, and the remarkable people and their customs.
Frontiers North Inc. (Frontiers North) is comprised of two business units: Frontiers North Adventures and Frontiers North Hospitality. In addition to our tours and activities we operate restaurants, accommodations, and a retail store in Churchill, Manitoba and our corporate head office is in Winnipeg, Manitoba. Our team is united by a shared vision of stewardship, ensuring we leave a positive impact on the people and environments we serve while delivering world-class experiences. Together, we are hosts.
We are currently recruiting versatile, adventure seeking Assistant General Manager, Hospitality for a permanent position in Churchill with Frontiers North!

JOB SUMMARY

The Assistant General Manager (AGM), Hospitality, supports the General Manager (GM), Hospitality, in overseeing daily operations across all Frontiers North Hospitality (FNH) properties, including the Tundra Inn, Tundra Pub, Ptarmigan, and staff accommodations. The AGM, Hospitality is pivotal in preparing for seasonal openings, training FNH team members, and stepping in to manage hotel and restaurant operations when needed. This role ensures operational excellence, exceptional guest experiences, and alignment with Frontiers North Inc.’s (Frontiers North) commitment to corporate social responsibility and operating sustainably.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• Post-secondary education in hospitality, hotel, or food and beverage service management or an acceptable combination or education and experience.
• 3+ years in a leadership role, such as a Restaurant or Hotel Manager, Front Office Manager, Front Desk Manager, or equivalent.
• 6+ years of experience working in the hospitality industry with progressive responsibility in hotel, restaurant, or related operations.
• Previous experience working in remote or seasonal operations is highly valuable.
• Strong leadership skills with experience in team development.
• Advanced operational knowledge of restaurants and hotels, including inventory control, scheduling, and expense tracking.
• Valid Smart Choices, Food Handlers, and Clean It Right certification or the willingness and ability to obtain.
• Valid driver’s licence is required; Class 4 (passenger vehicles) is an asset.
• Effective written and verbal communication skills in English; other languages are an asset.
• Demonstrated ability to use POS and PMS systems.
• Demonstrated ability to use a computer, including Mac operating systems, Google Workspace, Microsoft Office, Internet, and server databases.
• Mathematical / financial acumen.
• Strong time management skills and the ability to prioritize tasks with minimal supervision.
• Flexibility and resourcefulness to problem solve challenges that arise from working in a remote, northern location.
• Excellent customer service skills, including interpersonal skills, empathy, and patience.
• Must be able to work individually and as part of a team.