Assistant General Manager

at  Isola

REQUIRED QUALIFICATIONS & EXPERIENCE:

• Previous experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction

• Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
• Undertake all Duty Manager responsibilities where relevant/needed
• Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
• Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved. Report each meeting to General Manager
• Manage monthly results from Department manager KPI’s
• Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
• Alongside the General Manager, conduct probation’s and appraisals to monitor full team performance and development.
• Track team turnover monthly and ensure it stays below the company target.
• Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
• Create and maintain a safe and comfortable working environment for all staff to flourish in.
• Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
• Manage the results from all departmental Health Checks to ensure actions plans are being worked on.