Assistant General Manager

at  London Bridge Grind

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.
We’re looking for the next generation of Assistant General Managers (AGMs) here at Grind. As AGM of course we expect the usual stuff on a day-to-day basis, running your site in style and supporting your GM to meet site targets and team goals.
You will be competent in leading the Front of House team, driving service and sales, and be the constant face of energy on site at all times! The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on delivering the best service. Therefore, you will need to have atleast 2 years of experience in hospitality management, strong experience in leading & developing a team, and a hands on approach/attitude.

SKILLS REQUIRED:

• Possess excellent communication skills to enable effective dialogue with colleagues and customers
• Strong managerial skills and a natural ability to lead
• Ability to problem solve and escalate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
• Strong time-management and prioritisation skills

• Successfully run a high volume & fast-paced restaurant in line with company standards
• Open and Close down site confidently and competently when required
• Possess a full understanding of Steps of Service in line with company standards
• Effectively support in leading a Front of House team of employees and manage communications with Back of House team clearly
• Create daily brief sheets for all Front of House sections of the restaurant
• Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager
• To help the General Manager ensure that all staff receive regular training, according to Grind’s procedures, relevant to their job description, that training is documented, and kept on file
• To motivate all staff and project a positive attitude at all times
• Promote and enhance Front of House team engagement and happiness at work
• Display a smart and professional appearance, representing the company in a positive manner
• To undertake regular team meetings and participate in necessary Management meetings