Assistant General Manager - Lupo Italian

at  Banff Hospitality Collective

We’re looking for an Assistant General Manager to join us at Lupo Italian! Ranked 6th in Canada’s 100 Best Top 10 New Restaurants in Canada, 2023. Friends and family unite in Little Banff Italy! Lupo captures the bustle and vibrancy of a traditional Italian marketplace. Watch our chefs hand-stretch pizza dough, roll fresh pasta and grill tender meats and seafood. Indulge in a classic martini at our lamp-lit bar, enjoy the mountain views from a coveted window seat, or relax on our sun-soaked patio, Aperol Spritz in hand. Lupo will transport you to the streets of Italy with views of Banff. Salut! Want to know more? Check us out here: https://www.lupobanff.com/

• Oversee and manage all areas of the venue and use your discretion to make decisions quickly
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Deeply understand, and have a strong commitment to, venue brand, constantly delivering and getting others to deliver the brand promise
• While you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests – you also recognize the importance of employee experience and building a strong team culture
• You’ll lead by example, having a floor presence for the duration of your shift
• Prepare for and attend weekly, monthly, quarterly, and six month planning meetings