Assistant General Manager | Mabel Lane

at  Mabel Lane Carrigaline Co Cork

ASSISTANT GENERAL MANAGER – MABEL LANE, CARRIGALINE, CORK

Mabel Lane is a premium bar and social destination in Carrigaline, offering a top-tier hospitality experience with quality food, expertly crafted cocktails, and live entertainment.

JOB SUMMARY

We are seeking a dynamic and experienced Assistant General Manager to support the General Manager in leading daily operations, ensuring outstanding customer experiences, and driving the business forward. The AGM will play a crucial role in staff management, service quality, financial performance, and maintaining a welcoming, high-energy environment.

CUSTOMER SERVICE & GUEST EXPERIENCE:

• Maintain a strong floor presence during peak hours to engage with guests, resolve issues, and ensure customer satisfaction.
• Train and lead staff to deliver an exceptional and personalised guest experience.
• Handle customer feedback and complaints professionally, implementing solutions to enhance service quality.

KEY SKILLS & EXPERIENCE REQUIRED

• Previous Experience: Minimum 2–3 years in a hospitality management role (e.g., Assistant Manager, Bar Manager).
• Leadership: Strong leadership and people management skills, with the ability to motivate and develop a team.
• Customer-Focused: A passion for hospitality and creating memorable guest experiences.
• Financial Acumen: Understanding of budgets, KPIs, and cost control measures.
• Problem-Solving: Ability to handle challenges calmly and efficiently.
• Strong Communication: Excellent verbal and written communication skills.
• Flexibility: Willingness to work evenings, weekends, and holidays as needed.
• Compliance Knowledge: Familiarity with licensing laws, health & safety, and food safety regulations.

• Assist in overseeing the day-to-day operations of the venue, ensuring seamless service and an excellent customer experience.
• Ensure the bar, restaurant, and entertainment areas operate efficiently and uphold the highest standards of cleanliness, safety, and compliance.
• Work closely with the GM to implement policies, processes, and service standards.