Assistant Groups Reservations Manager

at  Fairmont

WHO WE ARE:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.
Job Description
We are seeking a highly energized, organized and professional candidate to assist in leading our room reservations team at the Castle in the Rockies!
Are you an individual with a high level of attention to detail and have a gregarious personality?
Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?
Competitive Salary: $59,000 - $62,000 gross annually, based on previous experience & education

YOUR SKILLS & QUALIFICATIONS:

• Previous leadership experience in a hotel environment is an asset
• Previous room reservations experience is an asset
• High School diploma
• 18 months+ commitment to role
• Working knowledge of Passkey/GroupMax is an asset
• Strong working knowledge of Opera Property Manager System (PMS)
• Working knowledge of Central Reservations System (CRS) is an asset
• Passion for hotel operations with a high level of attention to detail
• Strong communication, interpersonal and problem solving skills
• Excellent written and verbal skills required
• Strong computer skills with a working knowledge of Word and Excel
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Professional presentation with ability to work well under pressure in a fast paced environment
  Additional Information

• Oversee the daily operations for the largest in-house reservations department within the NCA region (team of up to 19, including four coordinators)
• Work closely with Sales, Revenue Management, PR, Marketing and Operations teams to develop and execute new packages, rates and processes.
• Foster strong relationships with group organizers, sales managers, conference services managers and tour & wholesale suppliers.
• Act as key resource for Reservations and all segments knowledge while overseeing the training of Reservations Agents
• Assist with monitoring of all Reservations common inboxes and ensure correspondence of emails within a timely manner
• Assist with the balancing of guestroom inventory, using sales reporting to determine inventory concerns, spearheading inventory challenges for at capacity dates and working with partners to find solutions and organize reversals and relocate
• Handle guest complaints regarding reservations concerns and follow up on SCORE
• Build and maintain rates, packages within Reservations System per specification of Group Contracts
• Ensure monthly group contract audits are completed by the designated deadlines
• Attend group pre-cons, resume meetings and revmax meetings to present Group data.
• Assist with scheduling and payroll for the reservations department
• Champion the employee engagement survey (EES) initiatives for the department
• Ensure that there is constant communication within the team by conducting monthly department meetings
• Contribute to monthly department meetings
• Follow and champion any assigned hotel committees
• Assist with creating and managing department incentive programs
• Create and implement Reservations training guides - update SOP’s, tracking documents and communicate these effectively to the Reservations team
• Assist with recruitment for all year-round and seasonal reservations staff
• Manage room reservations agents and act as a mentor
• Assist the reservations team with all duties during high demand periods
• Other duties as assigned - As a leader of the Rooms Division, you may be asked to assist in other operational departments within rooms division as needed
  Qualifications