Assistant Guest Relations Manager (Russian Speaker)

at  Movenpick

Company Description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
Job Description

ASSISTANT GUEST RELATIONS MANAGER

Can you bring your own personality, create a “magnifique” experience and naturally connect with guest and colleagues alike?
We are looking for a Assistant Guest Relations Manager to join our team! This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here!

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum experience of two years in a similar role in 5-star Luxury Hotel
• Bachelor’s degree in Hospitality or equivalent
• Knowledge in MS Office and Opera system
• Ability to speak other languages preferably Russian
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong verbal and written communication skills and pride in personal presentation
• A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay
• Strong leadership & interpersonal skills
  Additional Information

• Responsible in ensuring the efficient operation in Guest Services
• Ensure that all team members are properly trained
• To handle complaint / incidents / accidents occurring in the hotel when required
• To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received
• Develops high quality relationships with guests throughout their stay, in order to encourage loyalty
  Qualifications