Assistant Head - ASC Services & Business Development

at  TCLRec

SHOULD BE EXPERIENCED IN ADULT SOCIAL CARE, SERVICE TRANSFORMATION AND BUDGET HOLDING/MANAGEMENT/MONITORING.

The role of Assistant Head of ASC Support Services and Business Development will play a pivotal role in shaping the future of adult social care services, which align to the Care Act 2014 and the CQC framework. This is a great opportunity to make a real difference in people’s life by transforming adult social care services to be more responsive and customer focused.
As a strategic member of the Adult Social Care Services and Business Development team, you will be responsible for promoting and driving service development and change in the Customer Services Team.

QUALIFICATIONS:

• Professional qualification in relevant field (Degree or equivalent level professional qualification)

KNOWLEDGE:

• Significant knowledge of social care legislation and ability to apply knowledge appropriately.

EXPERIENCE:

• Proven experience of developing and delivering challenging business plans and achieving targets through strong performance and resource management.
• Proven experience of the preparation and presentation of information to relevant stakeholders.
• Experience of leading and successfully delivering major projects
• Substantial post-qualification experience of working in a statutory health or social care setting demonstrating increasing levels of responsibility.
• Experience of managing budgets within target
• Experience of managing social care service functions
• Experience of providing professional supervision.
• Experience of change management and service development.
• Proven track record in the leadership, management, and development of services.

SKILLS & ABILITIES:

• Ability to provide professional leadership and guidance.
• Able to demonstrate an understanding of personnel / human resource management issues e.g., recruitment and retention, performance management.
• Able to demonstrate significant experience of multidisciplinary service delivery for adults and older people, including health, social care, and the voluntary sector.
• Able to demonstrate a sound knowledge of quality assurance / performance management methods.

UNLESS THE DBS REQUIREMENT STATED ABOVE IS FOR A BASIC DISCLOSURE, YOUR DBS MUST BE EITHER THROUGH US OR BE ACCOMPANIED BY A SUBSCRIPTION TO THE DBS UPDATING SERVICE.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

KEY RESPONSIBILITIES:

• Lead the implementation of cutting-edge digital tools and strategies to streamline customer interactions, making them more efficient and accessible.
• Redefine and streamline processes , ensuring that from first contact you deliver a consistent and positive experience.
• Working closely with internal and external stakeholders, including healthcare , voluntary sector organisations and community groups to ensure integrated and person-centred approach
• Lead the service to deliver high quality services, ensuring that it meets the needs and expectations of the customers, carers, and their families. Linking compliance with national regulations and standards, contributing to the wider strategic goals of the Adult Social Care sector.
• Line manage the Customer Services Operations Manager, ensuring the effective and efficient delivery of the customer service team, including Your Circle, Blue Badge, The Adult Helpdesk and Reception
• Manage the financial resources associated with the team, including undertaking budget holder responsibilities
• Ensure services respond and contribute to improved outcomes for individuals and deliver the council’s plans, priorities, and
• strategies to achieve value for money, consistent with good practice
• Take a lead for audit and quality assurance within the services, developing and monitoring performance mechanisms

DUE TO THE NUMBER OF CVS BEING SENT TO US UNDER CURRENT MARKET CONDITIONS, UNFORTUNATELY WE CANNOT RESPOND TO ALL APPLICATIONS. IF YOU HAVE NOT HEARD FROM US WITHIN 3 WORKING DAYS PLEASE ASSUME THAT YOU HAVE NOT BEEN SHORTLISTED ON THIS OCCASION. WE WILL, HOWEVER, BE VERY HAPPY TO RECEIVE FUTURE APPLICATIONS FROM YOU FOR OTHER ROLES.

ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF pleas