Assistant Head Housekeeper

at  The Montcalm at the Brewery London City

ABOUT MONTCALM COLLECTION

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

OVERVIEW

Montcalm Collection are looking for a skilled and ambitious Assistant Head Housekeeper to oversee our cleaning staff and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.
If you have an eye for detail and the ability to drive standards and exceed customer’s expectations, we invite you to join our team. You will help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

PURPOSE OF THE ROLE:

The role of the Assistant Head Housekeeper is to support the Executive Housekeeper in successfully overseeing the entire housekeeping operation and team daily, looking after all public areas in a newly refurbished luxury hotel Montcalm Marble Arch, which is due to reopen its doors in Winter 2024. You will provide the highest level of care and service to all residents, internal employees / clients, senior management and suppliers in line with the agreed service level and procedures.

JOB SPECIFIC DUTIES:

• Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff.
• Oversee the daily operations of the housekeeping department, ensuring efficient workflow and high productivity.
• Assist in creating and managing the housekeeping staff schedule, ensuring adequate coverage during peak periods while controlling labour costs.
• Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Housekeeper.
• Participate in the recruitment and onboarding of new housekeeping team members.
• Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards.
• Motivate and mentor the housekeeping team, fostering a positive and professional work environment.
• Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.
• Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure they meet the property’s high standards of cleanliness and presentation.
• Address and resolve any deficiencies or issues related to housekeeping standards promptly and effectively.
• Develop and implement cleaning procedures and protocols.
• Conduct quality control checks to ensure work meets established standards.
• Assist in managing the inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and cost control.
• Coordinate with suppliers to ensure timely delivery of quality products and maintain strong vendor relationships.
• Monitor and manage the use of chemicals and cleaning equipment, ensuring they are used safely and efficiently.
• Prepare reports and documentation related to housekeeping operations, inventory, and staff performance.
• Address guest inquiries, requests, and complaints related to housekeeping services in a timely and professional manner.
• Coordinate with the front desk and guest services teams to ensure special guest preferences and VIP arrangements are fulfilled.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Perform administrative tasks as required.
• Collaborate with other departments to ensure facilities are maintained to high standards.
• Consistently strive to delight guests and hotel clients.
• Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness and disinfection are met.
• Accept responsibility and follow instructions from the General Manager.
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
• Arrange department purchasing and take responsibility for the quality and the cost.
• Maintain consistent, accurate stock records.
• Contribute to on all remodelling and renovation projects.
• Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
• Oversee operation of Laundry/Valet and Uniform Room.
• Coordinate preventative maintenance programs with the Maintenance Manager.
• Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Oversee department recruitment and training.
• Conduct regular Housekeeping Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments.
• Participate in HOD meetings in the absence of Executive Housekeeper and contribute to strategic planning and continuous improvement initiatives.
• Keep informed with the housekeeping standards of competitor hotels.
• Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.
• Ensure all housekeeping activities comply with health, safety, and hygiene regulations, including proper handling and storage of cleaning chemicals.
• Conduct regular safety inspections and training sessions to maintain a safe working environment.
• Have ultimate responsibility and accountability along with the Execuitve Housekeeper for Health & Safety training of all department Colleagues and for the overall accident record of the department.
• Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.
  This job description is designed to outline primary duties and conditions related to the Executive Housekeeper position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.