Assistant Hospitality Manager

at  Exeter Airport

Job Advert
About LED Group:
LED Group stands as a premier provider of leisure facilities and hospitality venues throughout East Devon, deeply committed to enhancing community well-being and delivering unforgettable experiences for our patrons. Comprising LED Community Leisure, a charitable trust overseeing 12 leisure centres, and LED Enterprise, our subsidiary managing three hospitality venues, we take pride in fostering exceptional customer experiences and promoting health and fitness for all. With a rich array of activities and programs, LED Group offers exciting opportunities to join a team dedicated to making a positive impact in our communities.

ABOUT LED EXETER AIRPORT HOSPITALITY SERVICES:

Join our vibrant team at Exeter Airport’s Food and Beverage Department, where we are dedicated to providing exceptional hospitality services to travellers. We are seeking enthusiastic and dedicated Food and Beverage Assistants who can bring their passion for customer service to our dynamic environment. At LED, you’ll find a supportive and dynamic work environment where your contributions are valued, and your potential for growth is limitless. As part of LED Group, this role offers significant advantages for professional development, exposing employees to diverse operational challenges, broader management responsibilities, and opportunities to collaborate with colleagues across multiple locations. This fosters invaluable skills in adaptability, teamwork, and strategic thinking, enhancing career prospects and professional growth.

KEY RESPONSIBILITIES:

• Operational Management: Oversee daily operations to ensure efficiency, safety, and compliance with regulations. Ensure the seamless flow of service, from front-of-house to back-of-house.
• Financial Optimisation: Manage budgets, track financial performance, and implement cost-effective measures while maintaining service quality.
• Customer Service Excellence: Uphold and enhance the customer experience by ensuring that all interactions reflect the highest standards of hospitality.
• Team Leadership and Development: Recruit, train, and manage a dynamic team. Foster a positive working environment and ensure ongoing professional development for staff.
• Compliance and Safety: Ensure that the establishment adheres to all health, safety, and legal regulations, implementing necessary policies and procedures.
• Problem Solving and Adaptability: Address operational challenges with swift, effective solutions, adapting to changing circumstances while maintaining service quality.
• IT and Systems Management: Utilise relevant IT applications to streamline operations, manage bookings, and maintain records efficiently.