Assistant Housekeeping Manager - Residences

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

THE ROLE OF THE ASSISTANT HOUSEKEEPING MANAGER

The Assistant Housekeeper Manager is responsible for supervising daily areas related to the cleaning department, managing the cleaning staff. This Supervision is carried out in conjunction with the Housekeeping Director and/or the Assistant Housekeeping Director.
Knowledge and Skills
· At least 2~3 years of relevant work experience in Luxury Hotel.
· Self-driven and a strategic resourcing professional.
· Able to work independently and under pressure in a fast pace working environment.
· Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.
· Good command of both written and spoken Spanish and English.
· Requires ability to operate computer equipment and hotel computer systems.
· Great organizational skills
· Attention to detail
· Able to multitask and prioritize workload and projects simultaneously and efficiently .

ESSENTIAL FUNCTIONS

· Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel.
· Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
· Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress.
· Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency.
· Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold.
· Monitors the performance of House Attendants. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets