Assistant Housing Officer

at  Sanctuary Care

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

SKILLS AND EXPERIENCES:

• Recent experience within a customer service environment or administrative position
• Previous experience of working in a Housing environment
• Excellent customer service and communication skills
• Ability to work on own initiative, with fast changing requirements
• Proven experience of working to deadlines and prioritising workloads
• Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
• Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable

INCLUSION IS ONE OF OUR CORE VALUES. OUR GOAL IS TO BE A DIVERSE, INCLUSIVE ORGANISATION WHERE OUR PEOPLE THRIVE AND MEET OUR CUSTOMERS’ NEEDS WITH FAIRNESS AND EMPATHY. WE KNOW HAVING A RANGE OF IDEAS AND OPINIONS MAKES A DIFFERENCE. WE ENCOURAGE AND WELCOME APPLICATIONS FROM PEOPLE FROM DIVERSE BACKGROUNDS TO SUPPORT THIS MISSION. WE WILL MAKE ADJUSTMENTS THROUGHOUT YOUR APPLICATION PROCESS, IN LINE WITH SANCTUARY’S COMMITMENT TO OUR DISABILITY CONFIDENT EMPLOYER STATUS.

Building Equality and Diversity.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity

• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies in regard to tenancies
• Raising purchase orders and ensuring the completion of cash sheets
• Assisting Housing Officers and Manager with day to day tasks