Assistant Human Resources Manager - Fenway Park

at  Aramark

JOB DESCRIPTION

The Assistant Human Resource Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.
Schedule: This position requires flexible, full-time availability, including nights, weekends, and holidays.

QUALIFICATIONS

? 2 + years of experience in employee relations or related experience
? Bachelor?s degree in HR or a equivalent experience required
? Strong written and verbal communication skills; able to communicate with tact and diplomacy
? Ability to influence others on policies, practices, and procedure
? Effective at capturing and synthesizing information from multiple parties
? Solid understanding of employment laws
? Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
? Proficient in Microsoft Office and experience with case management technology preferred

? Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
? Provide consultation to managers on policies and compliance regarding employment-related matters.
? Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
? Conduct interviews and prepare relevant documentation using investigation guidelines.
? Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
? Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
? Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
? Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
? Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.
This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.