Assistant Insurance Claims Officer

at  NSW Department of Communities and Justice

YOUR ROLE

The role is responsible for assisting with a range of tasks relating to insurance claims for DCJ’s asset portfolio, from initial claim submission to final resolution, and payment allocation.

WHAT YOU’LL DO

As part of the Major Program Delivery team within Infrastructure and Assets, the role will assist the Insurance Claims Officer with the provision of end-to-end insurance claim support, including, but not limited to:

• Liaising with internal departmental stakeholders and iCare representatives on claims-related matters.
• Updating and maintaining the DCJ records database (TRIM) and internal claims tracker with claims-related information and entering claims into the iCare portal.
• Assisting with the preparation of claims-related documentation, including correspondence, meeting papers and reports.
• Managing the centralised insurance claims mailbox, including triaging, assigning and escalating matters, as required
• Providing advice and guidance to stakeholders regarding insurance matters.

The role reports to the Insurance Claims Officer, Property, Fleet & Insurance Services in Major Program Delivery, I&A.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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