Assistant IT Service Desk Manager

at  Migrant Help

Migrant Help are currently looking for an Assistant IT Service Desk Manager to join our expanding and dedicated IT & Data department on a full time, permanent contract. in return you will receive a competitive salary of £37,000 - £40,500 depending on experience.
This is a home-based role (with travel to regional offices).

ABOUT US:

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR IN OUR ASSISTANT IT SERVICE DESK MANAGER:

• Working knowledge of Windows 10, 11 and Server operating systems.
• Working knowledge of MDM across Android and IOS operating system.
• A solid understanding of Office 365 and common productivity tools.
• Outstanding troubleshooting and analytical skills.
• Clear and concise communication skills for interacting with colleagues and 3rd parties across varying levels of technical expertise.

Working within our IT & Data department, you will play a vital role in providing technical support across the organisation to progress the Migrant Help Strategy of 2024-29 and thereafter. Due to our growth as an organisation and the decision made for IT & Data to take more responsibility for internal systems, multiple technical resources have been approved to help support our colleagues achieve successful outcomes for our clients. You will also work alongside our Project Management Office (PMO) to support the continual service improvement of our organisation through projects, change control and BAU support as directed by the IT Service Desk Manager.

Key responsibilities of our Assistant IT Service Desk Manager:

• Support the IT Service Desk Manager in overseeing the daily operations of the IT Service Desk, including workload planning, rota management and the coordination of urgent or complex support issues
• Produce and present regular reports on team performance and KPIs and support the IT Service Delivery manager in service review meetings with departments
• Manage IT MSP per for incident & request delivery as per set Service Level Agreements
• Identify opportunities for operational efficiency used by technology
• Provide initial estimates to projects for IT cost benefit analysis
• Track inventory (Assets) and status for hardware and software throughout the organisation
• Oversee the purchases of products, parts and services as necessary
• Research and stay up to date regarding new IT equipment and solutions