Assistant IT Support Technician

at  San Francisco Estuary Institute

ASSISTANT IT SUPPORT TECHNICIAN

• Location: Richmond, California
• Program: Environmental Informatics
• Type: Full-time
• Experience Level: Some Experience
• Position Type: Permanent
• Salary: $82,000-$98,490 (Technical Analyst II to Associate Technical Specialist II)

POSITION DESCRIPTION

• Posted: July 2, 2024
• First review of applications: July 19, 2024
• Application closing date: Open until filled
  SFEI is seeking a highly motivated Assistant IT Support Technician professional to join our IT team. This hybrid (in-person and remote) role plays a vital part in ensuring the smooth operation of our computer systems and providing top-notch support to our employees. (Please note that a weekly in-office presence is required for this position.)
  As an innovative environmental science organization with its own data center, technical team and scientific staff, SFEI demands commensurate levels of innovation, commitment, and creativity from its IT support team. The ideal candidate must be a self-starter, able to work independently, and also serve as a reliable team mate. A selected candidate would join two other team members, while wearing two related “hats”:
  System Administration: Responsibilities include troubleshooting hardware and software issues on servers, managing user accounts, performing system backups, and monitoring system performance to ensure network stability and security.
  Desktop Support: Responsibilities include acting as the frontline IT contact for employees, resolving hardware and software problems on desktops, laptops, and peripherals. Additionally, they will install and configure new software, answer user questions, and provide technical guidance.
  The ideal candidate must possess a strong technical aptitude for both Windows desktop and Linux server environments, along with excellent problem-solving and communication skills.

EDUCATION:

University or college degree or equivalent work experience.

REQUIRED EXPERIENCE:

• Must have a minimum of four years experience supporting a mid-size organization in its desktop and/or server environments.
• Must demonstrate good troubleshooting best professional judgment in resolving technical issues.
• Must have experience following best practices in supporting capable staff members.

REQUIRED SKILLS:

• Technical: Strong knowledge of Windows, Linux, hardware troubleshooting, basic networking, and software installation.
• Problem-Solving: Excellent analytical skills to diagnose and resolve technical issues.
• Communication: Clear and effective communication with both technical and non-technical users.
• Organization: Ability to manage tasks efficiently and prioritize workload.

• Conduct inventory management
• Facilitate vendor communication
• Perform basic user accounts administration
• Learn and adapt to new technologies and systems.
• Maintain a clean and organized work environment.