Assistant Location Manager - Glacier National Park

at  Xanterra Travel Collection

JOB SUMMARY:

Supports the Location Manager in overseeing daily operations, ensuring departmental standards are met, and fostering a positive work environment for employees. This role involves managing employee housing, addressing guest complaints, and collaborating with various departments to enhance both employee and guest experiences while maintaining safety and compliance with company policies.

• Act as the Location Manager in their absence.
• Work with department managers and directors to ensure departmental standards are frequently monitored and are met or exceeded, and a commitment to excellent employee performance is instilled.
• Ensure Xanterra standards and policies are executed across all departments in a consistent manner.
• Oversee all off duty employee personnel issues and opportunities including employee housing, organization of employee recognition, events and outings.
• Greet new staff and give short tour of the housing area, rules, and regulations.
• Take a lead role in creating events, and promoting the employee recreation opportunities at the property.
• Assist in overseeing the employee housing dorm cleaners to ensure standards are maintained in employee housing as well conduct weekly employee housing inspections.
• Work closely with Human Resources and departmental managers to ensure employee experience expectations are met. Including housing, recreation, safety, and performance.
• Ensure that all employee complaints, regardless of the issue, are turned over to the Human Resources Department immediately. Lead and/or participate in investigations as needed.
• Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company prior to the departure of the guest.
• Review guest survey feedback and follow up as necessary.
• Participate in the weekly location department Manager Meeting.
• Assist in the immediate follow-up of all deficiencies noted on National Park Service Evaluations working with maintenance and other department managers/directors.
• Ensure that proper lost and found procedures are followed by all personnel at the location.
• Continuously evaluate safety concerns throughout all departments, and inside and outside housing buildings. Work with Safety and Security leads on property to instill a safety oriented culture.
• Maintain a daily manager’s log of all events taking place on location. Entries into the manager’s log are to be professional and represent an objective view of all employee and guest issues that have taken place during the course of the operating season.
• Enforce all Company policies and procedures as determined by Xanterra Parks and Resorts.
• Any other duties as assigned by the Location Manager or General Manager.
• Possess a valid U.S. Driver’s License and comply with Xanterra Driver Safety Program and Policy