Assistant Lodge Manager, Valemount

at  CMH HeliSkiing

POSITION OVERVIEW

At CMH Valemount, it is all in the details. We pride ourselves on providing a welcoming, high-end yet personalized guest experience that our guests look forward to every year. The Assistant Lodge Manager provides direct support to the Lodge Manager in all duties related to the hospitality experience. This position includes a variety of administrative tasks, daily problem solving, supervising a team of staff, and delivering exceptional guest experiences. The Assistant Lodge Manager will be great with people, build meaningful professional relationships, and inspire their team to create life-changing mountain experiences.
The Assistant Lodge Manager has a typical schedule of 2 weeks on, one week off but must be flexible depending on the needs of the operation.

MINIMUM QUALIFICATIONS

• Post-secondary education in hospitality, travel and tourism, or equivalent work experience.
• Food Safe Certificate.
• Occupational First Aid Level 1, or equivalent.
• BC Serving-it-Right.
• Minimum of 2 years of leadership experience in the hospitality industry, preferred.
• Previous experience in entry-management, preferred.
• Experience in Point of Sale, preferred.
• Fluent multiple languages (especially German), an asset.

COMPETENCIES, KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALITIES

• Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Is organized with clear attention-to-detail, with strategic planning skills and abilities.
• Able to communicate at a high level in a clear, effective, and timely manner.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Confident with public speaking and the facilitation of training sessions and workshops.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• A willingness to learn and develop skills with on-the-job management training.
• A passion for providing high-end hospitality and service experiences.
• Demonstrates relevant experience in fine dinning, serving, and bartending.
• Is knowledgeable with wine and liquor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with management team to help achieve the overall goals of the lodge including all administrative tasks associated with the hospitality and F&B programs.
• Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
• Assist the Lodge Manager in providing direction, feedback, and ongoing coaching to develop and lead staff.
• Assist the Lodge Manager in acting as a main point of contact and host for guests.
• Work with area management and Banff Office teams to support injured guests and follow-up on guest feedback.
• Maintain a comprehensive understanding of each position at the lodge pertaining to hospitality.
• Regularly assist with tracking lodge bar stock and inventory levels.
• Assist the Lodge manager in creating and managing the staff schedule and ensure the successful completion of weekly time entry using timekeeping software.
• Work with the Lodge Manager to support CMH policies as it pertains to Occupational Health and Safety requirements, WorkSafe BC, WHMIS, etc.
• Work with the area management team to create a safe and enjoyable workplace for all employees.
• Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
• Work with the other managers and leaders of CMH to build a culture that prioritizes safety, the best experience for employees and guests, recognizes our responsibility to communities and the mountain environment in which we are so privileged to operate, and achieves leading financial results.
• Train, participate in, and provide support as required during emergency response situations.
• Help develop and support implementation of CMH sustainability initiatives.Support guests and employees in the field program, as needed.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.