Assistant Manager, AC Technical Engineer (Arabic Speaker)
at Samsung Electronics
Media City, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Oct, 2024 | Not Specified | 05 Jul, 2024 | 4 year(s) or above | Customer Service | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Position Summary
The successful applicant will manage pre/post sales product support for Air Conditioning Products – RAC & System AC
Role and Responsibilities
- Contribute to successful product launch in the market – B2C & B2B
- Liaise with Internal Sales team to understand product requirements, installation & propose technical solutions
- Monitor/Reporting any early product quality warning and communicate with R&D to give customer solutions
- Provide training and share “know how” to service partners by creating relevant content
- Maintain positive KPIs and analyze/report abnormalities
- Add value to customer’s experience through driving internal improvements in contact center, digital channels
- Initiate Care Packs (Maintenance Packs, Extended Warranty) sales in customer channels
- Detect/Mitigate business risk activity and report periodically
Product Launch
- Perform product/service launch plan by timeline (Contents, Parts, tools, training etc.)
- Monitor/Report any potential product quality issue with systematic risk sensing and reporting
- Analyze defect symptom & provide necessary solutions to customers on timely manner
- Develop process or JIGs to provide prompt technical solution
Technical Operation
- Ensure healthy technical operation for RAC & System AC products
- Create/distribute help contents to strengthen self-service for end users and advanced repair skills for Samsung engineers
- Prepare product training manuals & Conduct On site/ Online training as per annual training calendar
- Analyze and solve repetitive repairs and multiple defects resulted from service failure
- Reduce service costs by analyzing No Part Used cases and develop an improvement measure by finding the reason
Skills and Qualifications
- Bachelor degree in Mechanical/ Air Conditioning Engineering
- Arabic speaking is required
- Must have 4 - 6 years of experience in Product Support/ Customer Service with a reputed Company in Air Conditioning field.
- Currently working in the UAE and has existing GCC work experience
- Excellent communications skills and the ability to work with multiple stakeholders
Responsibilities:
- Contribute to successful product launch in the market – B2C & B2B
- Liaise with Internal Sales team to understand product requirements, installation & propose technical solutions
- Monitor/Reporting any early product quality warning and communicate with R&D to give customer solutions
- Provide training and share “know how” to service partners by creating relevant content
- Maintain positive KPIs and analyze/report abnormalities
- Add value to customer’s experience through driving internal improvements in contact center, digital channels
- Initiate Care Packs (Maintenance Packs, Extended Warranty) sales in customer channels
- Detect/Mitigate business risk activity and report periodicall
REQUIREMENT SUMMARY
Min:4.0Max:6.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Mechanical air conditioning engineering
Proficient
1
Media City, United Arab Emirates